IT Request Processing Technician #283

Summary

The Senate Sergeant at Arms is seeking a IT Request Processing Technician. The complete vacancy announcement and application can be found on the United States Senate Career Page at This vacancy announcement closes at 11:59pm EST on the closing date. Late applications will not be accepted.

Duties

Reviews processes and tracks IT procurement requests for accuracy funding documentation and policy and manages purchase requisitions purchase orders change orders and contract-related orders for IT products and and processes invoices and resolves procurement billing and payment customer support and guidance for standard specialized and non-standard technology technology procurement for Senate Media Centers and SAA Office Automation with internal teams Senate offices and vendors to resolve issues improve processes support system testing and maintain other duties as assigned.

Requirements

Conditions of employment

• For conditions of employment and citizenship requirements please visit the job announcement on the United States Senate Career Page at Duties/ Responsibilities
  • Initiates and manages procurement activities for approved IT equipment software and services and provides customer support for specialized or non-standard technology purchases.
  • Reviews requests for accuracy funding documentation and applicable requirements; coordinates with customers and internal stakeholders to resolve discrepancies; and supports accurate and timely processing throughout the procurement and payment lifecycle.

  Required Work Experience

  • 12 years of relevant experience in procurementfinancial processing IT request managementcustomer service administrative operations or arelated field.

  Required Special Skills/ Knowledge

  • Ability to review detailed requests financial information quotes invoices and supporting documentation for accuracy and completeness.
  • Knowledge of or experience with purchase orders purchase requisitions invoice processing procurement workflows or eProcurement.
  • Strong customer service and communication skills with the ability to explain requirements and resolve issues with customers and stakeholders.
  • Ability to manage and track multiple requests and priorities in a deadline-driven environment.
  • Experience using Microsoft Excel and other Microsoft Office applications.
  • Ability to learn and apply organizational policies procedures funding requirements and technology procurement processes.
  • Ability to learn and effectively use internal financial procurement and asset management systems.
  • As part of our hiring process we may conduct a skills assessment to better understand an applicants proficiency in key areas relevant to the role.

  Working Conditions

  • Work is performed in an office environment with frequent computer and system use to process procurement requests purchase orders invoices and documentation.
  • Work requires regular interaction with internal customers Senate offices vendors and cross-functional SAA teams often involving problem-solving issue resolution and coordination of procurement activities.
  • Work may involve periods of time-sensitive tasks high-volume transaction processing and handling multiple concurrent requests that require accuracy attention to detail and adherence to procurement policies.
  • Work requires occasional onsite visits or coordination for technology procurement related to Senate Media Centers or Office Automation projects.
  • Work requires the ability to communicate clearly and professionally both verbally and in writing in a customer service-oriented environment.
  • Work requires the incumbent to be able to sit or stand for extended periods work with digital systems review documentation and manage workload in a fast-paced operational setting.

  Education

  High School Diploma/GED.

  Additional information

  The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules regulations and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email with Applicant Accommodation in the subject line. No moving relocation or pre-employment travel expenses will be paid for this position or while in application for this position.

  Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

IC