Workplace Experience Assistant I

Job Summary

The Workplace Experience Assistant I provides a superior employee and guest experience through front-line Workplace services and hospitality, while supporting the team’s collective operations, service delivery, and continuous improvement.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without cause.

Essential Functions

Description

• Delivers outstanding hospitality to employees and visitors, creating a warm first impression.
• Operates the reception desk, follows established visitor and access procedures, and escalates safety or security concerns as appropriate.
• Responds to department communications and scheduling requests through various technologies.
• Stocks and maintains building office supplies and shared spaces, supporting overall workplace readiness and service delivery. May order additional supplies from external vendors.
• Assists with the planning and execution of Workplace events, including room setup, materials, guest support, and post-event reset, which may occasionally include working after normal business hours.
• Supports shared-space and amenity readiness and coordinates service needs with appropriate internal partners.
• Manages use of the building parking lot by issuing day passes.
• Files invoices and maintains virtual file organization.
• Assists with the processing & sorting of all incoming mail. Creates shipping labels when needed.
• Supports the team’s collective Workplace services and operations, communicates handoffs or service delays, and contributes to meeting established team service commitments.
• Supports a safe workplace by following established safety procedures, identifying and escalating hazards or incidents, and participating in required safety training and emergency preparedness activities.

Qualifications

• High School Diploma or GED preferred.
• One (1) year of previous workplace, hospitality, customer service, office administrative, or related experience is required.

Any equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis.

Knowledge, Skills, and Abilities

• Strong hospitality, customer service, and communication skills.
• Ability to effectively use and learn technology and systems required to support Workplace operations.
• Ability to work effectively with coworkers at all levels of the organization.
• Excellent attention to detail with outstanding follow-through.
• Strong organizational skills and ability to prioritize multiple service needs.
• Effective teamwork and interpersonal skills with a willingness to support the team’s collective Workplace services and operations.

Travel: Yes, up to 5% of the time.

Base Salary: $20.38 -$21.49 yearly

The salary range posted for this position represents the anticipated hiring range for this role. Offers are made within this range based on factors such as relevant experience, skills, education, internal equity, and market considerations. This is the hiring range for the position; compensation above the posted maximum is not typically available at the time of hire.

Work Location: In-Person

This role is based in the Portland, OR area and follows an onsite, in-person work model. Employees are expected to reside within a reasonable commuting distance of our Portland office and generally work on-site five days per week, with flexibility based on business and team needs.

Why Work at KEEN: Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that’s on a mission to create original and versatile products, improve lives, and inspire outside adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protectthe places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place.

At KEEN, we believe in a more just and equitable future for all people. As a global brand, we acknowledge that our business, buildings, and daily lives exist within the traditional territories of indigenous peoples. We strive for a future that recognizes the knowledge, rights, and resilience of these peoples.
Fuerst Group, KEEN, and Chrome are equal opportunity employers. We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.