Collections Supervisor (Supervisor II)

Overview Job Appointment: Regular, full-time Work Schedule: Monday – Friday, 8 am–5 pm. An alternate schedule may be available. Work Location: This is a supervisor position. All manager and supervisor positions will be expected to report to their worksites full time. Alternate schedules may be available, but the typical work schedule is Monday through Friday, with occasional after-hours work required to support critical projects or address system issues. Remote workdays remain an option, to accommodate travel, or occasionally focus on major work projects. This position will report to the Columbia Square Building (111 SW Columbia St, Portland, OR 97201) for in-person work. Remote work must be performed within Oregon or Washington. For more information, click here. Benefit: Please check our benefit tab for an overview of benefit for this position. Language Pay Premium Eligible: This position may be eligible for Language Pay Differential for qualifying employees. Application Materials Please click APPLY to submit your application via the City of Portland’s online portal. You will need to respond to the supplemental questions and attach a resume. Note : Do not include your age, date of birth, or the dates you attended or graduated from school. Only provide this information if it is specifically requested to meet job requirements or to follow federal, state, or local laws or rules. Position Summary The City of Portland’s Office of the Chief Financial Officer is seeking a Collections Supervisor II to join the team and play a key role in advancing effective, equitable revenue programs. In this position, you will lead a team of up to eight Revenue & Tax Specialists responsible for pursuing non-filers and under-filers, processing tax documents, and resolving account issues across a variety of City-administered programs. You will plan, organize, and evaluate staff work to meet program goals, while fostering a high-performing, accountable, and service-oriented team environment. This includes coaching and supporting staff development, monitoring performance, and addressing performance issues in alignment with City Code, administrative rules, and labor agreements. You will also contribute to shaping and improving program operations by developing and refining policies and procedures. This includes establishing guidelines for compliance and enforcement case assignments, monitoring casework, prioritizing data entry efforts, and making informed decisions on adjustments and collection strategies based on taxpayer filings. As a key member of the leadership team, you will report to the Tax Division Manager and collaborate closely with other supervisors to coordinate workload, align priorities, and ensure the Division consistently meets its goals and service commitments. Contact Information Have a question? Contact: TroyLynn Craft, Senior Recruiter, View email address on click.appcast.io Minimum Qualifications (required) Experience applying principles and best practices of employee leadership and supervision, including training, scheduling, coaching, and performance evaluation. Experience with at least one year of work in collections, accounts receivable, and/or revenue recovery. Experience with at least one year of planning, supervising, and evaluating the work of staff, including organizing tasks, setting priorities, and ensuring timely completion of workload demands. Experience analyzing and interpreting complex financial data and developing sound conclusions and recommendations in compliance with applicable laws, regulations, rules, and policies. Ability to pass a comprehensive background investigation. Preferred Qualifications Experience with Integrated Tax Software or similar tax administration software systems Experience applying the laws and regulations applicable to taxation and revenue collection. Experience supervising staff in a represented environment. Step-by-Step Hiring Process STEP 1: Apply online between May 11 – 25, 2026. Required application materials include a resume and responses to supplemental questions. Do not attach additional documents unless requested. Required materials include: Resume and answers to supplemental questions. STEP 2: Minimum Qualification Evaluation (Week of May 25, 2026). Evaluation weighted 100%; incomplete information may result in disqualification. You may request a review within 14 days of the notice. STEP 3: Establishment of Eligible List (Week of June 1, 2026). Equally ranked eligible list. STEP 4: Selection (Interview) (June 2026). STEP 5: Offer of Employment. Some positions require completion and signing of a criminal background statement before being considered for employment. STEP 6: Start Date. Determined after all conditions of employment are met. Timeline: Timeline is approximate and subject to change. Additional Information Click here for additional information regarding City of Portland Core Values, Recruitment Process, Equal Employment Opportunity, Veteran Preference, ADA, Pregnancy, and Religious Accommodations. An Equal Opportunity / Affirmative Action Employer. Compensation Compensation details: 109844.8 - 155521.6 Yearly Salary #J-18808-Ljbffr A Hiring Company