Parts Sales Representative

About Lenco Armored Vehicles: Lenco Armored Vehicles is a U.S.-based manufacturer of specialized armored vehicles used by law enforcement, military, fire, and rescue agencies worldwide. Our work directly supports first responders operating in high-risk environments. We offer long-term stability, consistent production schedules, and a mission-driven manufacturing environment. Job Summary: The Parts Sales Representative supports customers throughout the parts sales process, from identifying the correct components and preparing quotations to coordinating orders, shipments, returns, and follow-up. As a key link between customers and internal teams, you will translate customer needs into accurate parts requirements and help ensure each request moves efficiently from inquiry through delivery. What You'll Do: - Respond to parts and accessory inquiries by phone and email while providing prompt, professional customer support. - Identify the correct parts using vehicle configuration, bills of material, catalogs, and other resources. - Create and maintain quotations, orders, and related documentation while verifying part numbers, quantities, pricing, and shipping details. - Coordinate with Purchasing, Production, Shipping, Finance, and other departments to fulfill customer requirements. - Provide proactive order-status updates and follow returns, backorders, and customer concerns through resolution. - Maintain accurate customer and order records within ERP software. - Develop spare parts lists, service packages, and customer-specific parts packages to maintain vehicles both within and outside the U.S. What We're Looking For: - Experience in parts sales, customer service, inside sales, order management, inventory control. - A strong background in automotive, heavy-vehicle, fleet, manufacturing, industrial, or specialty-vehicle environment is preferred. - Ability to research parts and interpret bills of materials, technical documents and vehicle records. - Strong computer skills with experience using business, inventory, order-management, and customer-support software with attention to detail. - Knowledge of occupational hazards, safety rules, and technical documentation compliance. - Ability to maintain professional working relationships with a diverse global customer base. - Maintain organization across multiple priorities, meet deadlines, collaborate across departments, and follow customer needs through completion. Why Work at Lenco: - Stable, full-time career with a globally recognized manufacturer - Purpose-driven products that protect first responders and military personnel - Modern facility with investment in new manufacturing technology - Competitive salary and comprehensive benefits package