Customer Service Representative - Dispatch

Job Description

Job Description

$1,000 signing bonus for qualified applicants.

Air Runs has been a staple in the Austin community for 20+ years. With years of experience and a passion for excellence, we have become a beacon of trust and innovation in Central Texas.

We are currently seeking a motivated and organized Customer Service Representative and Dispatcher to join our growing team. As a Customer Service Rep/Dispatcher, you will be the first point of contact for customer requests and the communication link between our customers, field technicians, and the management team. The ideal candidate will have prior dispatching experience in the HVAC and/or plumbing industries and be comfortable in a fast-paced, customer-focused environment.

Signing bonus paid after three consecutive months of employment.

$23 - $27 hourly

• Coordinate service calls for field teams and customers
• Connect with field teams and customers about special requests or details
• Plot and shift service calls when necessary
• Record customer complaints and service tech notes
• Track dispatch service calls and arrival times

• Schedule and dispatch HVAC and plumbing technicians for service calls and installations.

• Communicate effectively with technicians, customers, and vendors via phone, text, and email.

• Maintain accurate records of all service calls and technician activity.

• Monitor job progress and provide status updates to customers.

• Prioritize urgent service requests and adjust schedules accordingly.

• Assist with parts ordering and coordination.

• Ensure customer satisfaction by providing timely, professional, and courteous service.

• Strong knowledge of customer interface and interaction
• Exceptional communication, customer service, organizational, and interpersonal skills
• Candidate should be comfortable working with people in dynamic and stressful conditions
• We prefer applicants with 1+ years of experience as a service dispatcher

Requirements:

• Previous dispatching experience (HVAC or plumbing industry strongly preferred).

• Bilingual (English/Spanish) preferred.

• Excellent communication, organization, and multitasking skills.

• Proficient in scheduling software (HouseCall Pro/Service Titan) and Microsoft Office.

• Ability to remain calm and professional under pressure.

Air Runs has been servicing the Austin area for 25 years. We are an elite HVAC and Plumbing company servicing demanding clients in high-end homes and new construction.

Our Mission

To deliver unparalleled excellence to customers while fostering a culture of genuine care and support to both our customers and employees. 

At Air Runs Services, we pride ourselves on our commitment to quality and integrity. We handle each project professionally, ensuring every job is done right the first time. Our knowledgeable and experienced team is equipped to handle all types of HVAC and plumbing needs. From simple repairs to complex system designs and installations, our team is trustworthy and capable. 

Choosing Air Runs Services means selecting a company that values your satisfaction and comfort. We believe in building lasting relationships with our customers by consistently delivering exceptional service and support.