Project Manager

About US Bank At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description Conduct quality assurance reviews of implementation activities, project deliverables, and operational processes to ensure compliance with established standards and procedures. Perform audits of project documentation, work packets, testing evidence, implementation checklists, and supporting artifacts to verify accuracy and completeness. Identify process gaps, quality concerns, and operational risks, and recommend corrective actions to improve performance and compliance. Partner with Implementation team members, leadership, and cross-functional stakeholders to resolve audit findings and implement process improvements. Monitor adherence to departmental procedures, service level agreements (SLAs), and quality expectations. Assist in the development, maintenance, and continuous improvement of desk procedures, job aids, training materials, and process documentation. Support the onboarding and training of new team members by providing guidance on procedures, quality standards, and operational best practices. Track and report quality metrics, audit results, trends, and recurring issues to leadership. Participate in quality reviews and root cause analysis activities to identify opportunities for increased efficiency and risk mitigation. Ensure evidence of required validation steps, testing results, and quality reviews are properly documented and retained according to departmental standards. Promote a culture of continuous improvement by identifying opportunities to streamline processes, eliminate rework, and improve the overall client and employee experience. Assist with internal and external audit requests by gathering documentation, researching inquiries, and providing supporting information as needed. Knowledge & Skills Strong attention to detail with the ability to identify discrepancies, process deficiencies, and potential risks. Demonstrated ability to interpret and apply policies, procedures, and compliance requirements. Strong analytical, problem-solving, and organizational skills. Excellent written and verbal communication skills. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Strong collaboration skills with the ability to work effectively across multiple teams and levels of the organization. Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and SharePoint. Ability to document, evaluate, and improve operational workflows and business processes. Experience with Salesforce or other workflow management systems preferred. Education & Experience Bachelor's degree preferred Experience supporting project management, implementation, operational, quality assurance, or audit-related functions preferred. Experience developing and maintaining process documentation, desk procedures, or training materials preferred. Basic Qualifications Bachelor's degree, or equivalent work experience Three to five years of experience in project management activities The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability a #J-18808-Ljbffr US Bank