Help Desk Agent

The Department of Facilities Management is seeking a student help desk tech to work with existing team members to support Facilities Management's fleet of PC's and mobile devices. The help desk tech will provide technical support to the Facilities Management community to resolve first and second-tier desktop software, hardware, and communications issues in an efficient and timely manner. Accurately document request history. Triage and route advanced second and third-tier requests to the appropriate technical personnel. Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers. Duties include: Provide end-users with timely, quality support (both by telephone and in person). Provide microcomputer hardware/software support, peripheral support, and smartphone configuration/support. Provide basic network support. Required Skills: Have a valid Virginia driver's license. Have basic knowledge of PC's running Windows 10/11 Operating System & Microsoft Office Suite O365. Basic smartphone knowledge. Ability to work in a team environment. Excellent phone communication skills. Build and deploy PC's. Candidates should have a positive attitude, and be highly organized, & reliable. An ideal candidate could work 20 hrs/week during the school year but realistically 12-15 hrs is more realistic. We are flexible and realize that you are a student first. We are looking for a student employee who can work during the summer of 2027 . Position Compensation: $16.00 Hourly This position will require a DMV check. MINIMUM REQUIREMENTS Education: Current undergrad UVA student. Preference will be given to 1st or 2nd-year undergraduate students. Experience: None Licensure: None PHYSICAL DEMANDS This is not a sedentary job and involves extensive use of desktop/laptop computers. The job does require walking some distance to set up mobile devices and computer equipment. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment. #J-18808-Ljbffr