Nurse Manager

Overview Fair Haven Community Health Care (FHCHC) provides high-quality, affordable medical and dental care to diverse communities. FHCHC delivers primary and specialty care services, guided by a patient-centered approach and a commitment to equity and cultural responsiveness across 21 locations. FHCHC’s mission is to enhance the health and social well-being of the communities it serves through equitable, high-quality, and culturally responsive care. Job purpose The Nurse Manager works collaboratively with providers and support staff to ensure the smooth and efficient operations of the department in order to provide quality patient care and meet the goals and objectives established by the Health Center. Duties and responsibilities Direct, organize and supervise the work of the nursing staff (RNs, LPNs, and Medical Assistants) and coordinate nursing efforts to ensure effective patient care and adherence to quality standards. Provide primary clinical operation oversight, including scheduling, billing functions and patient care; supervise staff consistent with department goals, personnel policies and job descriptions. Demonstrate leadership and strong clinical support to department staff. Supervise RN, LPN and medical support staff. Develop and monitor employee performance plans; evaluate nursing and support staff activity and take corrective action where needed. Assist in recruitment, development, orientation and training of nursing and clinical staff. Serve as a clinical leader in various projects and forums. Ensure integration of nursing services with other patient care services and alignment with nursing staff patterns across the facility. Ensure smooth and efficient processing of patients in the department; maintain established quality assurance, Joint Commission, UDS standards and infection control activities according to policy. Responsible for data collection systems, fulfilling grant requirements and reporting statistical data for grant purposes. Attend mandatory supervisory nursing meetings and occasional weekend trainings as required. Perform assessments and data collection focusing on quality metrics. Engage in performance improvement activities and act as an agent of positive change to improve processes and clinical excellence. Provide nursing care services as needed, including administering medications, assessment, planning, treatment and evaluation of patient care; document patient responses in the medical record per FHCHC guidelines. Positively represent FHCHC to internal and external clients. Serve on at least one committee. Perform other duties as required to achieve the goal of providing excellent primary health care in a Patient Centered Medical Home. Qualifications Connecticut Registered Nurse certification required (BSN preferred); a combination of education and experience may be substituted for the degree requirement. CPR certification from the American Heart Association required. Excellent leadership skills including motivation and supervision abilities; discretion and diplomacy in personnel management and patient care services are required. Knowledge and experience with primary care settings, including program development and quality assurance methodology; familiarity with PDSA and Lean methodology preferred. Minimum 2 years of ambulatory care experience (preferable in an FQHC) and 1 year of supervisory experience in an ambulatory setting required. Ability to independently carry out nursing tasks; proficiency with Microsoft Word, Excel, patient registries, and web-based tools and EHRs; strong medical terminology knowledge; excellent written, electronic and oral communication skills; strong critical thinking and problem-solving skills. Ability to work effectively in a team environment. Oral and written proficiency in English. Bi-lingual with fluency in Spanish preferred but not required. Direct Reports Registered Nurses, Licensed Practical Nurses and Medical Assistants Equal Employment Opportunity Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, disability, national origin, veteran status or any other basis covered by applicable law. All employment is decided on the basis of qualifications, merit, and business need. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. #J-18808-Ljbffr