Learning Delivery Associate

Learning Delivery AssociateLocation: San Antonio, TX (Onsite)Employment Type: Full TimeAbout UsAt Alorica, we only do one thing – make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.Here's What the Job Really Looks LikeSupporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.How You'll Make an ImpactConduct new hire training in a classroom settingConduct follow-up one-on-one training when necessaryConduct refresher training sessionsConduct certification sessionsAttend training meetingsAttend training/quality assurance meetingsAssist training department with any other necessary functionsConducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.What'll Set You Up for SuccessMinimum Education and Experience:Possession of a High School Degree, GED or other equivalent education; Associates degree preferredPrevious experience in training and/or customer call center experienceKnowledge, Skills and Abilities:Demonstrated knowledge of adult learning techniques and best practices in training deliveryDemonstrated knowledge of specific account provisions, products, and policiesAbility to communicate effectively both orally and in writingExcellent attendance and punctualityDemonstrated effective listening skillsDemonstrated proficiency of presentation skillsA wide degree of creativity and latitude is expectedKnowledge of Microsoft Word, Excel, and PowerPointA great attitudeWork Environment:Ability to work in a fast paced, ever changing environmentPhysical Demands:Ability to stand while conducting training classesAbility to travel to centers to deliver training or to monitor, evaluate and coach team members.Why Alorica?Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.What We Offer:Competitive base pay with performance-driven incentivesComprehensive benefits including medical, dental, vision, and 401(k)Career development through Alorica Academy's open-access coursesReal opportunities to grow within a global organizationAccess to our employee assistance programA collaborative, inclusive culture where innovation happensOur ValuesBold – We challenge conventions and take smart risksRelentless – We deliver results, no matter what it takesConnected – We work as One Alorica because we're stronger togetherTrue – We show up as our authentic selves, every single dayReady to Join Us?If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.Apply today!Equal Opportunity Employer – Veterans/DisabledDisclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.