Assistant Community Manager

Position Overview:

The Assistant Community Association Manager supports the Community Association Manager (CAM) in the day-to-day operations, administrative functions, and resident services of one or more community associations. This role plays a critical part in ensuring smooth operations, responsive communication, and high levels of customer service for residents and Board members.

Working closely with the CAM, the Assistant helps coordinate maintenance activities, manage records and communications, and support financial and administrative processes. The position serves as a key point of contact for homeowners, vendors, and internal teams, ensuring timely follow-up, accurate documentation, and consistent service delivery.

This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate is proactive, service-oriented, and capable of supporting both operational execution and resident engagement initiatives while maintaining compliance with community standards and governing documents.

Responsibilities:

Resident & Board Relations

• Respond to homeowner and resident inquiries via phone, email, and written correspondence.
• Assist in preparing materials, reports, and agendas for board and annual meetings; attend meetings as needed.
• Support enforcement of community rules and policies fairly and consistently.

Administrative & Financial

• Maintain accurate records, files, and databases (violations, architectural requests, contracts, etc.).
• Prepare correspondence, reports, and notices as directed.
• Track insurance certificates and related compliance requirements.

Maintenance & Vendor Coordination

• Initiate, track, and close out work orders for repairs and maintenance.
• Assist with property inspections and prepare inspection reports.
• Communicate with vendors, contractors, and service providers to ensure timely completion of work.

Community Support

• Help organize community events and resident communications.
• Assist with newsletters, and announcements.
• Provide support during emergencies by coordinating communication and follow-up actions.

Requirements

• Florida CAM License is required
• High School Diploma required; Associate's or Bachelor's degree preferred.
• 2-4 years of experience in property management, real estate, or customer service (HOA/Condo/Community Association experience a plus).
• Strong organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with property management software (e.g., CINC, TOPS, Yardi) preferred.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Strong problem-solving skills with a service-oriented mindset.
• Must be able to maintain confidentiality and handle sensitive information.

Physical Requirements:

• Ability to sit for extended periods and operate standard office equipment.
• Conduct property walks, inspections, and occasional light physical activity (lifting up to 25 lbs).
• Occasional evening or weekend work to attend meetings or community events.

Preferred Credentials:

• Bilingual skills a plus.

Benefits

• $45,000 - $50,000 annually
• Four (4) sick days per year
• One (1) week of vacation after first anniversary
• Two (2) weeks of vacation after second anniversary
• APM covers 50% of employee health, dental, and vision insurance