User Support Analyst

User Support AnalystWinton Woods City Schools Community Building - Cincinnati, OhioJob DescriptionUser Support AnalystJob Overview:Winton Woods City Schools is seeking a skilled and dynamic User Support Analyst to join our technology team. This position will be focusing on implementing & supporting advanced technologies serving the goals of the district, and handling escalations from technical staff for challenging issues.User Support Analysts will act as a subject matter expert on the assigned technologies and processes needed by the Technology Center. They will act as the primary point of contact for their subject matter and also cross-train other staff to maintain continuity of service for the department.Successful candidates will:demonstrate technical expertise in the IT systems the district uses, or equivalent systems.continually grow their skill set through practical work experience, professional development opportunities, and an overall sense of curiosity.have strong critical thinking, problem solving, and scientific method skills in order to resolve complex technical issues.be required to work independently with a resilient mindset.possess interpersonal skills including practicing empathy, teamwork, conflict resolution, and relationship building.conduct themselves with professionalism and adhere to workplace norms.self-direct themselves and be able to prioritize tasks, manage time effectively, and stay organized.practice good communication skills, including verbal (speaking, listening), written, as well as non-verbal cues. The ability to explain technical concepts to non-technical stakeholders is essential.Preferred Experience:Prior experience in K-12 education technology support a plus.Familiarity with Google Workspace, Windows / iOS environments, networking and classroom technology.Experience with help desk ticketing systems and remote support toolsIndustry certificationsThe Winton Woods City School District provides equal educational, vocational, and employment opportunities for all people without regard to race, gender, ethnicity, color, age, disability, religion, national origin, creed, sexual orientation, or affiliation with a union or professional organization. The District is in compliance with Title VI, Title IX and Section 504 of the Vocational Rehabilitation Act. Position Type: Full-time