Principal, Software Engineering

Become a part of our caring communityHumana is committed to helping people achieve their best health by delivering innovative technology solutions that power exceptional member and provider experiences. The Principal, Automation Engineer, Tools Support & Onboarding is a senior hands-on technical leader responsible for enabling, supporting, and advancing enterprise Quality Engineering (QE) tools, automation platforms, and onboarding capabilities across Humana. This role serves as a trusted technical advisor to Quality Engineering, Engineering, DevOps, Product, and Architecture teams, ensuring successful adoption, integration, and utilization of enterprise testing and automation solutions. The Principal Automation Engineer will lead the implementation and support of enterprise quality engineering tools and platforms, establish best practices, drive tool standardization, and enable teams to maximize the value of automation and testing investments. This individual will be responsible for supporting and optimizing technologies such as Azure DevOps (ADO), qTest, Tricentis Tosca, Selenium, Playwright, API automation frameworks, CI/CD platforms, AI-enabled testing solutions, and related quality engineering tools while improving delivery efficiency, quality, traceability, and governance. This role functions as a senior technical leader and subject matter expert, ensuring consistent tool adoption, onboarding processes, training programs, integration standards, operational support, and continuous improvement across Humana's quality engineering ecosystem.Key Responsibilities Enterprise QE Tools Strategy Define and execute Humana's enterprise Quality Engineering tools strategy, roadmap, and adoption plans. Establish standards, governance models, operating procedures, and best practices for enterprise testing and automation tools. Evaluate, recommend, and support enterprise-wide quality engineering solutions that improve productivity, quality, and delivery outcomes. Lead proof-of-concepts (POCs), pilots, and assessments of emerging testing, automation, AI, and DevOps technologies. Serve as the enterprise subject matter expert for QE tools, test management platforms, automation solutions, and quality engineering best practices. Enterprise QE Tools Support & Onboarding Provide technical leadership and operational support for enterprise quality engineering tools including Azure DevOps (ADO), qTest, Tricentis Tosca, Selenium, Playwright, AI-enabled testing platforms, and related solutions. Lead onboarding activities for application, development, and QE teams to ensure successful adoption of enterprise tools and processes. Partner with Segment QE teams to implement tool capabilities, improve utilization, and establish consistent testing practices across the organization. Develop and maintain onboarding frameworks, implementation guides, training materials, knowledge repositories, standards, and self-service support resources. Support tool configuration, administration, integrations, upgrades, troubleshooting, and operational readiness activities. Establish end-to-end integration patterns across test management, requirements, automation, defect management, CI/CD, release management, and reporting platforms. Enable traceability across business requirements, user stories, test cases, automation assets, defects, releases, and production outcomes. Collaborate with vendor partners and internal platform teams to evaluate enhancements, roadmap opportunities, and tool optimization initiatives. Drive continuous improvements in tool adoption, user experience, platform stability, governance compliance, and operational effectiveness. Mentor Quality Engineers, Automation Engineers, SDETs, and delivery teams on enterprise tools, quality engineering practices, and automation capabilities. AI-Powered Quality Engineering & Intelligent Testing Evaluate and implement AI-enabled capabilities that improve testing efficiency, user productivity, and quality outcomes. Lead adoption of AI-powered testing solutions including test generation, intelligent test maintenance, risk-based testing, self-healing automation, and predictive quality analytics. Conduct proof-of-concepts and pilots for emerging Generative AI technologies and intelligent testing platforms. Develop best practices and governance standards for AI-assisted testing and automation solutions. Partner with engineering teams to integrate AI capabilities into testing workflows, delivery pipelines, and quality engineering processes. Drive innovation through intelligent automation, advanced analytics, and data-driven decision-making. Enterprise Consulting & Technical Leadership Provide technical consulting, guidance, and support to Quality Engineering and application delivery teams across Humana business segments. Collaborate with architects, engineers, product teams, and platform organizations to implement effective testing and automation tool solutions. Assess tool usage, process maturity, and adoption challenges, providing recommendations for optimization and continuous improvement. Support enterprise transformation initiatives involving quality engineering modernization, DevOps, test management, automation, and AI adoption. Partner with leadership teams to establish enterprise governance, support models, standards, and operational excellence practices. DevOps, CI/CD & Engineering Excellence Support integration of enterprise quality engineering tools within DevOps, CI/CD, and continuous testing operating models. Enable automated quality gates, release readiness validations, and testing workflows throughout the software development lifecycle. Implement best practices supporting continuous integration, continuous testing, release management, and continuous delivery. Partner with DevOps, Platform Engineering, and application teams to improve tool integrations, automation workflows, and execution environments. Promote engineering excellence through standardized tool adoption, automation enablement, process optimization, and continuous improvement initiatives. Use your skills to make an impact Required Qualifications Bachelor's degree in Computer Science, Engineering, Information Technology, or related field. 12+ years of Quality Engineering, Test Management, Automation Engineering, SDET, or Software Engineering experience. 8+ years of hands-on experience implementing, supporting, administering, or enabling enterprise testing and automation tools. Deep expertise with enterprise quality engineering tools including: Azure DevOps (ADO) qTest Tricentis Tosca Selenium Playwright API Testing and Automation Tools CI/CD Platforms Experience supporting tool integrations across test management, automation, requirements, release management, and DevOps ecosystems. Strong understanding of Agile, DevOps, Continuous Integration, Continuous Testing, and Continuous Delivery practices. Experience leading onboarding, enablement, training, adoption, and support initiatives for enterprise engineering tools. Excellent communication, leadership, consulting, stakeholder management, and problem-solving skills. Preferred Qualifications Experience in healthcare, insurance, financial services, or other highly regulated industries. Experience implementing AI-driven testing tools and intelligent automation platforms. Experience evaluating and conducting proof-of-concepts for enterprise software platforms and testing technologies. Knowledge of Generative AI, Large Language Models (LLMs), prompt engineering, and AI-assisted software testing. Experience with cloud platforms such as Azure, AWS, or GCP. Experience supporting enterprise-wide quality engineering, test management, or DevOps transformation initiatives. Success Measures Increased adoption and utilization of enterprise QE tools, automation platforms, and testing solutions across Humana. Improved onboarding experience and reduced time-to-productivity for application and quality engineering teams. Enhanced integration and end-to-end traceability across requirements, testing, automation, defects, releases, and production outcomes. Improved platform stability, operational support effectiveness, and tool user satisfaction. Successful implementation and adoption of AI-enabled quality engineering and testing capabilities. Increased engineering productivity through standardized processes, reusable solutions, and automation enablement. Improved stakeholder satisfaction through reliable, scalable, and well-supported quality engineering tools and services. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$156,600 - $215,400 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About usAbout Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.SummaryLocation: New York, NY; Work at Home - North Carolina; Work at Home - Illinois; Work at Home - New Jersey; Work at Home - Texas; Work at Home - Massachusetts; Work at Home - Connecticut; Work at Home - KentuckyType: Full time