Patient Access Clerk

Patient Access Clerk

High school diploma or equivalent.

Certification in office practice or enrollment in such a program is desired.

Work experience in office functions of a dental or health care setting required.

Job responsibilities require that English is the primary language and have proficiency in English, spelling, and arithmetic.

Must possess a high degree of accuracy for the performance of job-related tasks and functions.

Must be computer literate for specific job functions.

Ability to function effectively as a Team Member.

Demonstrated success in multi-tasking, multiple priorities environment, while maintaining accuracy and attention to detail.

Demonstrated success with clear thinking and ability to reorganize as needed.

Demonstrated success in working independently, prioritization and problem solving.

Demonstrated success in organization abilities.

Demonstrated success in computer skills including ability to use computer for necessary job functions, word documents and reasonable keyboard skills.

Demonstrated success in customer service/patient services or working with the general public, preferably in a medical care facility.

Significant knowledge of medical practices and procedures in a primary care environment.

Function as often the first point of contact for all patients utilizing our facilities for health care. Manage the timely and accurate collection of important patient information, and function as a resource to patients entering the facility.

Performs the specific job responsibilities as identified in the role as patient access clerk. Works independently and with minimum supervision performing specific job responsibilities and tasks. Functions effectively as a team member and identifies opportunities for improvement in performance of work processes and job responsibilities.

Specific Duties and Responsibilities:

Achieve Results

• Ensure the safe, productive, and efficient operation of the clinic assigned through timely and attentive administrative and clinical support (as authorized or licensed).
• Ensure all patients enjoy a positive experience, treated with the care and compassion expected.
• Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with all HIPAA and related regulations and requirements.
• Remains flexible to be cross trained in other job responsibilities as identified and can be depended upon to modify work schedule as required by the clinic and according to policy.

Operational Excellence

• Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties complies with all regulatory and accreditation standards, as well as clinic policies and procedures.
• Ensure that all records collected, processed, and entered are done so in a timely, accurate manner.
• Ensure and uphold the confidentially requirements of all patient records, and manage all daily task and activities consistent with HIPAA, state and federal laws and regulations, as well as the clinic's policies and regulations regarding confidentiality and security.

Relationships

• Respects the confidentiality of patient information and clinic business and supports the clinic mission and patient rights and responsibilities.
• Establish favorable working relationships with all staff members associated with center operations, including nurses, physicians, vendors, contractors and related staff.

Stewardship and Professionalism

• Possess a sense of discipline to work in accordance with accepted office standards.
• Develops a performance level whereby minimal supervision is needed and seeks assistance when issues arise beyond current knowledge or experience.
• Uphold and consistently represent the values and mission of the organization at all times. Represent the organization in a highly professional manner at all times.
• Ensure compliance and attention to all policies and procedures.