Night Audit Supervisor

Overview Mt. Olympus Resort in Wisconsin Dells is hiring a Night Audit Supervisor! Join our team today! Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred. The successful candidate is likely to have a passion for customer service and leadership. Job type: Full-time, non-exempt Schedule: 11:00 p.m. - 7:00 a.m., including weekends and holidays. These hours may vary slightly based on hotel occupancy and department need. DUTIES AND RESPONSIBILITIES Reports to the Front Desk Manager. Assuring friendly, courteous and accurate check-in and check-out of room guests. Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly. Competent knowledge of the property, local attractions and current activities. Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information Will be responsible for handling a high volume of cash, credit and sales transactions Keep front desk area and own station neat, tidy, and clean Monitor guest safety and service issues to provide the safest and most customer-oriented environment Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or with regards to achieving customer satisfaction. Other duties as assigned REQUIREMENTS Must be able to maintain and present a professional appearance A professional attitude is required at all times Must be honest and dedicated Must be able to maintain confidentiality and be trustworthy Exceptional oral and written communication Must possess excellent time management skills and strong communication skills Must be a team player and able to provide superior customer service Must be able to work weekends and Holidays What We Offer On Demand Pay- Get Paid the Same Day you Work! Fun and Exciting Work Environment! FREE Waterpark Park & Theme Park Passes (based on resort occupancy) Full Time, Part Time and Seasonal Positions Employee discounts on hotel rooms, retail and food Company-wide outings Full Time Employees are Eligible for Benefits: Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment 401K and Paid Time Off after 1 Year of Employment For more information about our property, visit our website #J-18808-Ljbffr