Fulfillment Associate

As a Fulfillment Associate, Document Management for Wolters Kluwer’s CT Corporation, you have primary responsibility for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams. You will support the Service of Process (SOP) function by receiving, processing, and scanning documents sent to the office as a registered agent. You will learn the comprehensive CT product line and jurisdictional rules and regulations; field incoming questions; review and fulfill incoming requests; assist process servers; contribute to customer satisfaction and organizational success; participate in process improvement initiatives. You will report to the Manager, Fulfillment and work from our local office in Albany, NY. We offer an 8:30 am‑5:00 pm M‑F schedule, full benefits, matching 401(k), generous PTO and a great career opportunity! Responsibilities Fulfill orders for internal and external customers by scanning and processing documents. Assist Process Servers in the completion of service for CT’s Registered Agent function. Research legal documents. Resolve or escalated issues. Follow requests through to completion. Communicate progress to customers and our teams. Navigate quickly between multiple processing systems and databases. Contribute to customer satisfaction and organizational success. Participate in process improvement programs, best practices, and occasional special projects. Process State and customer documents following established standard operating procedures using proprietary and Microsoft suite applications. Qualifications High School diploma or equivalent. Prefer some college. 1+ years customer service experience. Prefer experience in retail, hospitality, or office environment. Good typing skills (30 wpm). Experience with ERP systems and databases preferred. Proficiency in order entry systems. Attention to detail. Customer service basics. Effective communication skills. Time management ability. Team collaboration willingness. Compensation $25,200.00 - $42,300.00 USD Benefits Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. #J-18808-Ljbffr