Financial Aid Representative

The Financial Aid Representative is the primary point of contact for providing information and assistance related to financial aid and general enrollment topics on campus and in the community. Responsibilities include assisting students with various forms and financial aid processes; managing the College's scholarship (waivers) software platform and processes; planning and conducting financial aid workshops; communicating with students and parents; and using critical thinking skills to make decisions based on federal and state policies. Salary Schedule Placement Range of $39,759 - $57,251, based upon the 2025-2026 Alabama Community College System and Shelton State Community College Salary Schedule E3-4. Placement will be determined by the applicant’s education and years of applicable experience. Primary Job Duties and Responsibilities Primary point of contact for processing all institutional waivers Primary point of contact in conducting Financial Aid Workshops for high schools, outside organizations, potential, and current students Assist with the processing of the SAP Appeals Assist students and parents with financial aid questions Manage the College's scholarship (waivers) software program and processes Support the financial aid director as needed Log into the Enrollment Services Phone System to assist callers with financial aid questions Log into the College’s Chatbot software to assist visitors Perform advanced clerical skills, including: Using the college administrative software application system (Banner) Creating and maintaining Excel databases Organizing and presenting information in tables, charts, spreadsheets, etc. Demonstrate effective oral and written communication skills such as: Preparing accurate reports from varied information Making oral presentations on job-related topics to groups Understand and follow advanced written and verbal instructions, including: Assimilating knowledge of institutional policies and procedures Independently following departmental guidelines and procedures Assimilating knowledge of records management policies and procedures outlined in the Alabama State Records Manual Secondary Job Duties and Responsibilities Provide exceptional customer service to potential, current, and former students, parents, and stakeholders Answer questions and provide helpful and courteous service to all individuals Analyze information provided and interpret the best solution or plan of action Assist in resolving student inquiries and concerns as it relates to financial aid Process incoming student information Maintain files and records for all necessary information Assist with all registration and financial aid activities Process and send correspondence regarding student issues or concerns Create electronic student files Establish and maintain positive working relationships with other administrative, faculty, and staff personnel Facilitate the timely and effective flow of campus communications and documents Participate in staff and committee meetings Communicate with other divisions regarding policy changes Maintain confidentiality of all information Advise students regarding financial aid possibilities and regulations Other Job Duties and Responsibilities Comply with policies of the Alabama Community College System and the College Serve on College committees as required Participate in professional development, compliance, performance excellence, and training activities as required Perform other duties as assigned by the supervisor Required Qualifications Associate degree or higher Experience in a professional office setting Minimum of three years of experience with federal financial aid Preferred Qualifications Experience with Microsoft Office Suite Experience with Banner Experience in a college setting Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed online application packet to be considered for this position. Shelton State Community College is an equal opportunity employer. It is the official policy of the Alabama Community College System that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Shelton State Community College will make reasonable accommodations for qualified disabled applicants or employees. Shelton State Community College reserves the right to withdraw this job announcement at any time prior to the awarding. Any offer of employment is contingent upon a satisfactory criminal background investigation. This employer participates in E-Verify. #J-18808-Ljbffr