Leasing Specialist

Job Details: Job Location: Kokomo, IN 46091 Salary Range: $18.50 Hourly SUMMARY The primary purpose of this position is to maintain responsibility for marketing, leasing, and creating positive relations with applicants and residents of assigned multi‑family residential apartments. The Leasing Specialist performs all tasks necessary to establish and maintain a waiting list and eligibility pool to ensure adequate approved applications as vacancies occur at each assigned property. All activities must support Advantix’s strategic goals and objectives and produce results that accomplish the goals of the overall organization. ESSENTIAL JOB FUNCTIONS Establish the waiting list for each property in accordance with applicable regulatory requirements and agency policies; coordinate opening and closing of waiting lists as directed by Advantix management. Respond to inquiries from the public regarding applications for housing assistance and to applicants regarding status on waiting lists. Manage the waiting lists, including ranking of applicants in accordance with established preferences; purge applications and withdraw applicants in accordance with policy and procedures. Establish and maintain an eligibility pool for each assigned property, assuring adequate qualified applicants to minimize vacancy turnover time of units. Conduct criminal background and credit reviews; secure verification documents; determine income, allowances, and deductions; calculate total tenant payment and tenant rent; complete data entry into the IT system; prepare the HUD 50058 form, the tenant lease and rent change notices. Prepare lease package and coordinate move‑in orientation and move‑in process with property management staff. Conduct all business in accordance with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other federal and state laws. Assist property management staff in preparation of reports and resident communications. Perform other related duties as assigned and/or required. BEHAVIORAL COMPETENCIES Problem Solving: Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem‑solving situations; use reason even when dealing with sensitive topics and/or irate customers. Job Knowledge: Exhibit requisite knowledge, skills, and abilities to perform the position effectively; demonstrate knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity; use appropriate judgment & decision making in accordance with level of responsibility. Customer Service: Understand that all employees have external and/or internal customers that they provide services and information to; honor all organization commitments to customers/residents by providing helpful, courteous, accessible, responsive, and knowledgeable customer service. Interpersonal Skills: Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; establish rapport when working with others. Teamwork: Cooperate with others to accomplish common goals; work with employees within and across departments to achieve shared goals; treat others with dignity and respect and maintain a friendly demeanor; value the contributions of others. Results Orientation: Consistently deliver required results; set and achieve achievable goals; consistently comply with quality standards and meet deadlines; maintain focus on organizational goals. Accountability: Accept full responsibility for self and contribution as a team member; display honesty and truthfulness; confront problems quickly; display a strong commitment to organizational success and inspire others to commit to goals; demonstrate a commitment to delivering on public duty and presenting oneself as a credible representative of the organization to maintain the public’s trust. Professionalism: Approaches others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of status or position; accept responsibility for own actions. QUALIFICATIONS & EDUCATION Bachelor’s degree in business, public administration, urban studies, human or social services or a related field. Three (3) years progressively responsible related work experience, preferably within the housing industry. An equivalent combination of experience and education may be considered. Possession of a valid Indiana Driver’s License. JOB COMPETENCIES Knowledge of or ability to learn Advantix policies and procedures, federal and state laws and regulations related to affordable, tax credit, and conventional housing programs. Knowledge of or ability to learn the regulations and procedures for determining eligibility and appropriate rent amounts for rental assistance programs. Skill in effective communications and negotiations. Knowledge of office practices, procedures, and equipment. Ability to provide excellent customer service by tending to the needs of internal and external customers, answering questions, displaying professionalism, and providing knowledge of programs to ensure customer satisfaction. Ability to explain Advantix policies, procedures, rules, and regulations. Ability to be courteous and professional when obtaining information and giving procedural directions. Ability to establish and maintain effective working relationships with co‑workers, tenants, and the public. Ability to effectively manage time to set due dates, meet deadlines, coordinate appointments, and manage calendars. Ability to write grammatically correct and business‑appropriate letters and email. Ability to make mathematical calculations and keep detailed records. Ability to accurately enter information in management software. Ability to organize and maintain files and records. Ability to understand and follow oral and written instructions. COMPUTER AND ADMINISTRATIVE SKILLS Advanced abilities using computer software such as MS Word and Outlook; capable of using internet resources for research and developing reports. Ability to learn other computer software programs as required by assigned tasks. PHYSICAL DEMANDS The employee’s job is intermittently sedentary, involves some repetitive motion of hand‑wrist in using computers, and requires normal vision to complete paperwork and review documentation. Hearing and speech are necessary to communicate with executives, employees, co‑workers, vendors, contractors, agency/company representatives, etc., on the telephone and/or in person on a frequent basis. Work involves normal risks or discomforts associated with an office environment. #J-18808-Ljbffr Advantix Development Corp.