Patient Services Representative

Patient Services Representative (PSR) Full Time

Are you a people person who thrives in a fast-paced environment, enjoys helping others, and believes that exceptional patient care starts with a warm welcome?

At Family Health Source, we know that a positive healthcare experience begins long before a patient sees their provider. Our Patient Services Representatives (PSRs) are often the first point of contact for the individuals and families we serve, playing an essential role in creating a welcoming, supportive, and organized healthcare experience.

As a Federally Qualified Health Center (FQHC), we're committed to making quality healthcare accessible to our communities. We're looking for a dependable, compassionate, and detail-oriented Patient Services Representative who is ready to make a difference, one patient interaction at a time.

This is a full-time, multi-location position supporting our health centers in Pierson, DeLand, Deltona, and Daytona Beach. Flexibility and the ability to travel between all locations are required.

What You'll Do

As a Patient Services Representative, you'll be an important part of our healthcare team, helping patients navigate their visits while ensuring daily front-office operations run smoothly.

Your responsibilities will include:

• Create a welcoming patient experience by greeting patients, answering questions, and providing friendly, professional assistance in person, over the phone, and through the patient portal.
• Schedule, confirm, and coordinate patient appointments while helping patients access the care they need.
• Verify patient demographics, insurance coverage, and eligibility to support accurate registration and billing.
• Assist patients with completing registration forms, obtaining necessary consents, and updating their information.
• Accurately enter and maintain patient information, including identification and insurance documentation, within the electronic health record (EHR).
• Collect copayments, outstanding balances, and other applicable payments in accordance with organizational policies.
• Assist with scheduling referrals, diagnostic testing, and follow-up appointments as needed.
• Communicate prescription and testing request updates to patients as directed by the appropriate clinical team.
• Respond to patient questions and concerns with patience, empathy, and professionalism, directing clinical matters to the appropriate team members.
• Coordinate with providers, clinical staff, and other departments to ensure patients receive timely, seamless care.
• Maintain accurate records while protecting patient confidentiality and complying with HIPAA requirements.
• Support front-office operations across multiple health center locations based on organizational needs.

What We're Looking For

• High school diploma or GED required.
• Minimum of two (2) years of medical office or customer service experience.
• Previous data entry experience required.
• Strong computer skills and the ability to navigate multiple software applications.
• Familiarity with electronic health records (EHR), medical terminology, insurance verification, or healthcare scheduling is preferred.
• Basic knowledge of medical coding and third-party insurance procedures is beneficial.
• Ability and willingness to travel between all Family Health Source locations is required.

What Will Help You Thrive Here

We're looking for someone who brings more than technical skills to the front desk. Our ideal candidate is:

• Patient-focused: You understand that kindness, patience, and compassion can make all the difference in someone's healthcare experience.
• An excellent communicator: You're comfortable assisting patients in person, over the phone, and through electronic communication.
• Organized and detail-oriented: You can manage appointments, patient information, and multiple responsibilities without losing sight of accuracy.
• Adaptable: You're comfortable working in a busy healthcare environment and supporting different locations as needed.
• A team player: You enjoy collaborating with others and understand that exceptional patient care is a team effort.
• Dependable and professional: You take pride in being someone patients and coworkers can count on.
• A problem solver: You approach challenges with patience, initiative, and a willingness to help find solutions.

Why Choose Family Health Source?

At Family Health Source, you're not just joining a healthcare organization. You're becoming part of a team dedicated to improving the health and well-being of our communities.

As an FQHC, we serve individuals and families from diverse backgrounds, including patients who may experience financial, transportation, language, or other barriers to accessing healthcare.

Our Patient Services Representatives play a meaningful role in helping patients overcome those barriers and connect with the care they need.

What makes working here rewarding?

• Purpose-Driven Work: Be part of an organization focused on expanding access to quality healthcare.
• Community Impact: Help individuals and families receive the care and support they deserve.
• Team-Based Environment: Work alongside dedicated healthcare professionals who share a commitment to patient-centered care.
• Variety in Your Workday: Support multiple health center locations, interact with diverse patient populations, and develop valuable healthcare experience.
• Professional Growth: Build and strengthen your skills in patient services, healthcare operations, and care coordination.

Full-Time Benefits

We value the individuals who help us care for our communities and offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance options
• Paid time off
• Paid holidays
• 403(b) retirement plan
• Additional employee benefit options
• Opportunities for professional growth and development
• Supportive, collaborative work environment
• The opportunity to make a meaningful difference in your community

Work Environment & Physical Requirements

This position operates in a busy, patient-centered healthcare environment and requires the ability to balance multiple responsibilities while maintaining professionalism, accuracy, and excellent customer service.

Essential physical functions may include:

• Sitting, standing, and walking throughout the workday
• Frequent use of computers, telephones, and standard office equipment
• Bending, reaching, and other movements associated with front-office responsibilities
• Occasionally lifting or moving items weighing up to 30 pounds
• Traveling between health center locations as required

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Your Next Opportunity Starts Here!

If you're someone who enjoys helping people, thrives in a team environment, and wants to be part of an organization making a real difference in the community, we'd love to hear from you!

Join Family Health Source, where every patient interaction matters and every team member helps make quality healthcare more accessible.

Equal Employment Opportunity

Northeast Florida Health Services, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees in accordance with applicable federal, state, and local laws.

Background Screening Requirement Notice

In accordance with applicable Florida law, including House Bill 531 (2025), this position may require background screening through the Care Provider Background Screening Clearinghouse.

Applicants are encouraged to review important information regarding the screening process through the official Clearinghouse Education and Awareness website:

Successful completion of any required background screening may be a condition of employment.