Animal Care Supervisor

As a Companion Animal Supervisor, you are a trusted subject‑matter leader responsible for the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. You lead through expertise and influence, coaching partners to deliver exceptional animal care and knowledgeable service. You combine a deep commitment to pet welfare with strong operational discipline and business acumen to achieve sales, margin, and shrink goals, all while modeling leadership expectations. What You’ll Do Pet First Ensure the health, safety, and well‑being of all live animals through strict adherence to standards, policies, and veterinary protocols. Complete and oversee hourly animal health checks, wellness cards, and required documentation. Ensure proper handling, care, and documentation of adoption animals. Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols. Foster the Fun Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions. Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards. Promote a positive culture of teamwork, inclusion, and collaboration. Lead by example, modeling selling behaviors and customer service expectations. Let’s Go! Drive sales, margin, and shrink performance through disciplined execution. Utilize business insights to analyze trends, identify opportunities, and implement improvement plans. Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals. Support Omni‑Channel execution, including BOPUS, ship‑from‑store, curbside, and endless aisle. Serve as Leader on Duty, supporting operations, communication, safety, and compliance. Key Responsibilities Animal Care & Operations Execute animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships. Ensure all animal maintenance tasks are completed according to the Maintenance Task List. Maintain operational, safety, and regulatory standards at all times. Achieve high standards of cleanliness, care, and visual presentation in all animal areas. Business & Customer Experience Process transactions efficiently while delivering a great customer experience. Monitor sales, margin, and inventory reports to support department performance. Share product and animal care knowledge to help customers make informed decisions. Assist with additional duties as needed to support business needs. People Leadership Train, coach, and develop partners in animal care, selling behaviors, and operational routines. Provide ongoing feedback and support to strengthen partner performance and engagement. What Success Looks Like Animals are healthy, safe, and cared for to highest standards. Customers trust the team’s expertise and return for guidance and solutions. The department meets or exceeds sales, margin, and shrink goals. Partners are confident, well‑trained, and proud of the care they provide. What You Bring Experience & Skills High school Diploma or GED preferred. 1+ year of supervisory experience, preferably in a pet retail environment. Strong knowledge of companion animals, aquatics, and animal care practices. Excellent communication, organizational, and interpersonal skills. High focus on customer service and people development. Essential Functions & Work Environment This role is primarily performed in a Pet Care Center retail environment. The Supervisor is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets. Majority of work is conducted indoors; occasional duties may require leaving the center for tasks such as bank deposits, merchandise transport, or community events. Role requires frequent standing, walking, bending, kneeling, reaching, and lifting. Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. Regular customer engagement, including cashiering and point‑of‑sale transactions. Must be able to work in proximity to animals, including exposure to dander, odors, noises, and cleaning chemicals. Flexible availability to support operating hours, including evenings, weekends, and holidays. Full‑time position; eligibility based on average hours worked as defined by company policy and applicable law. A limited amount of travel may be required for training, meetings, or community engagement. Why You’ll Love It Here Purpose‑driven work that makes a difference for pets and people. Hands‑on leadership experience and career growth opportunities. A supportive, inclusive culture built on teamwork and authenticity. Chance to grow leadership skills while having fun doing meaningful work. Salary Range: $21.50 - $33.50 per hour. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. #J-18808-Ljbffr