Infrastructure Engineer

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.


We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

The Systems Engineer II is responsible for designing, deploying, maintaining, and supporting critical IT infrastructure that enables research computing platforms across Mass General Brigham, and plays a key role in ensuring the operational efficiency, reliability, and scalability of infrastructure supporting High Performance Computing (HPC) systems, Trusted Research Environments (Research Enclaves), enterprise storage services, and other technical platforms that are part of the Digital Research Operations services to the MGB research community. The position focuses primarily on storage, network, and hypervisor infrastructure engineering. The engineer will work closely with infrastructure teams, researchers, and platform engineers to design, deploy, and operate infrastructure services that support advanced scientific workloads.

In addition to engineering responsibilities such as architecture reviews, infrastructure deployment, and operational improvements, this role includes a user-facing component, requiring responsiveness and effective communication with researchers and technical stakeholders.

Qualifications

Principal Duties and Responsibilities

• Implement and maintain enterprise storage platforms supporting high-performance research workloads.
• Design and maintain network infrastructure supporting research computing platforms, including high-performance networking environments.
• Implement, maintain, and support enterprise backup and recovery solutions for Enclave and HPC environments, ensuring data protection, retention, and recovery capabilities align with operational and compliance requirements.
• Support hypervisor infrastructure used for research platforms and supporting services.
• Deploy and maintain infrastructure both on-premises and in cloud environments.
• Participate in architecture reviews and infrastructure planning for new research platforms and services.
• Troubleshoot infrastructure issues across compute, storage, networking, and virtualization layers.
• Develop and maintain automation for infrastructure provisioning, configuration management, and operational workflows.
• Monitor infrastructure systems and respond to operational incidents to ensure platform availability and reliability.
• Provide technical consultation and infrastructure guidance for research initiatives and platform deployments.
• Provide operational and end-user support for research infrastructure platforms, including working support tickets, troubleshooting technical issues, coordinating follow-up activities, documenting resolutions, and ensuring timely communication with stakeholders and users.
• Coordinate with vendors and internal infrastructure teams to troubleshoot, provide support, and escalate when necessary.
• Support provisioning processes, including infrastructure acquisition, deployment, and lifecycle management.
• Communicate effectively with research users and stakeholders to support infrastructure needs and resolve technical issues.
• Use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Technolgies and research service priorities may change over time, and other duties and responsibilities as assigned as needed

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.
• 5+ years of experience supporting enterprise infrastructure environments.
• Experience supporting Linux-based systems in production environments.
• Experience working with distributed storage and Scale-out enterprise storage platforms such as NetApp, Dell PowerScale, VDURA, or similar technologies.
• Experience supporting data center networking technologies such as Arista, Dell Networking, Mellanox/NVIDIA networking, or similar platforms.
• Experience with enterprise backup and DR solutions such as Veeam or Rubrik
• Experience with virtualization platforms such as VMware or OpenStack.
• Experience with infrastructure automation tools such as Ansible, Terraform, or similar technologies.
• Experience deploying or operating infrastructure in public cloud environments. Azure is preferred.
• Experience supporting research computing, scientific computing, or HPC environments is a plus.

Skills/Abilities/Competencies

• Strong understanding of enterprise infrastructure including storage systems, networking, virtualization, and compute environments.
• Ability to design, deploy, and troubleshoot infrastructure supporting large-scale or performance-sensitive workloads.
• Strong troubleshooting and analytical skills across multiple layers of infrastructure, including networking, storage, virtualization, and operating systems.
• Ability to automate infrastructure provisioning and operational workflows using modern infrastructure-as-code tools.
• Ability to work collaboratively with cross-functional teams including infrastructure engineering, security, and research computing groups.
• Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders, including research users.
• Ability to manage multiple priorities and respond effectively in operational or incident situations.
• Demonstrated commitment to customer service, responsiveness, and supporting research users in a technical environment.
• Ability to document infrastructure architecture, operational procedures, and technical processes clearly.
• Commitment to continuous learning and staying current with evolving infrastructure technologies.

Supervisory Responsibilities

• No direct reports; may provide guidance to less seasoned and new staff

Fiscal Responsibility

• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position requires occasional local travel to MGB sites, vendors, and/or conferences

• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.
• Normal office working conditions. The noise level in the work environment is quiet to moderate.
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and depth perception.

Additional Job Details (if applicable)

Working Model Requirements

• M-F Eastern Business Hours Full Time required
• Hybrid model includes in person onsite work at MGB local sites, weekly or monthly, to be determined based on business needs
• Must be flexible for weekly or monthly in person stakeholder meetings, team meetings and internal customer needs
• On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$75,275.20 - $109,553.60/Annual

Grade
6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.