Field Support Engineer II

divh2Field Support Engineer II/h2pHow many companies can say theyve been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!/ppThis position is located in Cleveland, OH area and could travel to part of OH, KY and WV. Would cover the Central Midwest Area. Could travel up to 3 nights a week./ppAs a Field Support Engineer II, you get to work with an astonishing team that plays a vital role in Field Service./ppThe Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support./ppSound interesting? Heres what youll do:/pulliDiagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines./liliSchedule, create, verify and/or modify customer visits as appropriate, by assessing customers needs, which may include financial impact to the practice, and patients well being./liliComplete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database./liliComplete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures./liliMaintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy./liliSupport revenue growth through the promotion and retention of service agreements./liliInterface with customers in a professional, pleasant and calm demeanor./liliOther duties may include, but are not limited to, instructing customers on operation and maintenance of equipment./li/ulpDo you qualify?/pp Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service./pp BS in Electronics, Engineering, or Computer Technology and related fields preferred./pp A+ and Net+ certification preferred./pp Ability to think through difficult customer issues and generate satisfactory customer satisfaction results./pp Must be self-directed, able to work independently with limited management oversight./pp Must have good verbal and written communication skills./pp Must have strong computer skills./pp Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed./pp Multiple project and time management skills are required./ppSpecial Demands:/ppExtensive overnight travel is required by automobile and air./ppMust be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory. The FSE must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval./ppThe position requires an average of four (4) hours driving for service calls, per day. Must have a valid drivers license and good driving record./ppOn occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking./ppWe have amazing benefits to support you as an employee at ZEISS!/pulliMedical/liliVision/liliDental/lili401k Matching/liliEmployee Assistance Programs/liliVacation and sick pay/liliThe list goes on!/li/ulpThe pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, complexity/specialization/scarcity of talent./ppThis position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off./ppZEISS is an EEO/AA/M/F/Disabled Veteran Employer/ppYour ZEISS Recruiting Team:/ppTina Eilerman/p/div