Director, Customer Program Quality

General information Entity Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.Here, you will develop your skills and grow within a community of experts who enrich your experience every day.Here, collaboration connects our teams across the globe.Did you know? We have probably already flown together!Would you like to join us? Learn more about Safran Cabin here.(Hyperlink: Reference number View phone number on click.appcast.io Job detailsDomainPrograms / Customer RelationsJob field / Job profileQuality - Quality managementJob titleDirector, Customer Program Quality (A350 Lavatory)Employment typePermanentProfessional categoryProfessional, Engineer & ManagerPart time / Full timeFull-timeJob descriptionAct as the single point of accountability for Airbus A350 lavatory quality performance, leading the customer-facing Program quality pillar, and ensuring measurable improvement of FAL quality performance through a strong alignment between Airbus expectations and our Chihuahua (CUU) industrial execution. Represents Quality function in Program IPT (Integrated Program Team).Airbus Quality Leadership•Serve as the senior Safran Cabin Quality interface to Airbus FAL Quality & Operations•Own customer perception, trust and satisfaction•Lead communication on: oPerformance and KPIsoNon-conformities and quality escapes (NOE/QSR)oRoot causes and 8DoCorrective and preventive actions•Represent Safran Cabin in performance reviews and escalationsEnd-to-End Quality Performance Ownership•Accountable for Program quality results: oReduction of FAL findingsoElimination of recurrenceoImprovement of Airbus operational satisfaction•Ensure all deliverables are robust, consistent and credible before customer exposure•Act as single voice of quality towards the customerCustomer Voice & Deliverables Governance•Capture and structure Airbus Voice of Customer and FAL findings•Ensure: oProper prioritization and clarity of issuesoHigh-quality defect characterization•Validate all outputs coming from execution teams: oKPIso8D / root cause analysesoAction plans and closure evidence•Guarantee compliance with Safran and Airbus standardsContribution to Customer FAL Safran Site Manufacturing Feedback Loop Performance•Act as the customer-side driver of the feedback loop between Airbus and our Chihuahua (CUU) location•Ensure alignment between: oCustomer expectationsoDelivered analyses and actions•Bring continuous feedback on: oResponsivenessoRobustness of solutionsoEffectiveness of closure•Support the transition from reactive problem-solving to defect preventionSuccess Metrics•Significant reduction of Airbus FAL findings (volume & recurrence)•Improved Airbus Quality & Operations satisfaction•High acceptance and robustness of 8D and corrective actions•Measurable improvement of Safran Cabin reputation within Airbus•Effective alignment between customer expectations and CUU execution performanceStakeholder management & representation:•Direct line management of 1 Program Quality Engineer based in Toulouse (KPIs, reporting, follow-up) and doted line management of CUU External Quality•Functional interaction with: oCUU Quality and Operations teamsoEngineering and support functionsoAirbus FAL Quality & Operations stakeholdersoProgram IPT membersReporting to the Quality, Continuous Improvement & Risk Executive VP at Safran Cabin, you will be responsible to flow down customer program quality requirements into the organization, ensure compliance and customer satisfaction.But what else? (advantages, specificities, etc.)Safran Cabin is #1 worldwide for business and regional aircraft interiors. Here, you will build your skills and grow with a community of experts to enrich yourself every day.Here, collaboration is embodied within the diversity of our teams all around the world.Here, we're cutting our emissions, not your ambitions.Together, let's shape the sustainable future of aeronautics. Learn more about Safran Cabin! Why join us? At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws. • Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!Candidate skills & requirementsEducation: Bachelor's Degree required; Master's in Engineering, Business, or Materials Management preferred. Experience: 10+ years in quality/Program/operations, with at least 5 years leading multi-site or customer quality functions, preferably in the aerospace sector.Computer Skills: Proficient in tools for KPI tracking, reporting, root cause analysis, and data-driven quality improvement.Other Skills: Expertise in control plans, standards of inspection, nonconformity flows, and production quality KPIs.Strong project management, negotiation, and communication abilities.Ability to drive change, align multiple stakeholders, and improve operational performance.Fluent English required; fluency in French and/or Spanish is an asset.Preferred Skills: Experience with multicultural, matrix organizations.Familiarity with Safran and Airbus quality standards.Leadership in complex, high-pressure environments.Annual salary121,100 - 190,300 USDJob locationJob locationNorth America, United States, CaliforniaCity (-ies)1620 Sunflower Avenue CA 92626 Costa MesaApplicant criteriaMinimum education level achievedBachelor's DegreeMinimum experience level requiredMore than 8 yearsAdditional Languages preferredEnglish (Fluent)ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residencyNo