Sr. Engagement Manager / Servicenow Project Manager (Remote)

sEngagement Managers (EMs) lead and drive Expert Service engagements, ensuring on-time, on-budget delivery of solutions to achieve customer business outcomes. They are the key point of communication and coordination for the delivery team, keeping the project on track by establishing and maintaining governance forums, mitigating risks and issues, and driving rapid and effective decision-making, escalating issues as required Guide the delivery team throughout the engagement, frequently collaborating with a services partner Own and manage a single workstream Execute small to medium-sized projects, ensuring alignment with leading best practices Coach, mentor, and manage Service partners and Associate Engagement Managers to achieve project deliverables and support the customer’s desired business outcomes Lead the delivery team throughout the engagement, often in collaboration with a services partner Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered Understand the goals and align the deliverables accordingly Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success Be the single contact to encourage collaboration and customer agreement on proposed solutions Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results Identify gaps between actuals and plan of record, proposing solutions, escalating as needed Qualification Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry 5+ years progressive experience as part of a professional services organization; or equivalent education/experience Industry domain expertise in SAA Creativity with comfort running projects independently Experience driving complex issues through analysis and resolution Experience working collaboratively ServiceNow certifications in aligned workflow Applies AI tools to streamline workflows, generate insights, and support strategic initiatives under guidance Understands core AI concepts, ethical considerations, and platform capabilities, and can explain their application in customer contexts with support Must Have Certificati ry) Nice to #J-18808-Ljbffr SRS Consulting Inc