Sales Associate

Summary: The Sales Associate supports the sales team by reaching out to contractors, builders, and developers to promote products and services. This role involves making outbound calls, building relationships, and driving branch visits for consultations, with a focus on acquiring new accounts and increasing market share.

Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 09:00 AM to 12:30 PM


Seniority Level: Associate


Employment Type: Full-time


Compensation: This salaried, exempt position pays from $55,000 to $60,000 per year. The estimated annual pay for new hires generally ranges from $60,000 to $65,000 or more, depending on experience, education level and annual bonuses (based on performance).

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Deliver an exceptional showroom experience by engaging customers, providing design inspiration, and responding to inquiries via email, phone, or in person.
• Qualify walk-in customers to understand project scope and recommend MSI materials to fulfill their needs.
• Acquire new contractors and clients for MSI.
• Maintain client relationships through follow-ups and outstanding customer service.
• Proactively follow up with trade customers to explore opportunities, close sales, and address outstanding quotes.
• Develop comprehensive knowledge of MSI products featured in the showroom.
• Ensure showroom and displays are well-maintained, products are current, and marketing materials are available.
• Perform additional duties as assigned.

Additionally, the candidate must meet the following Education and/or Experience requirements:

• High School Diploma or equivalent required
• Two (2) plus years of related industry experience preferred.
• Previous retail sales experience in the industry required.
• Ability to offer solutions that meet customer needs required.
• Strong customer service skills required.
• Quick learner with ability to understand MSI products required.
• Excellent oral and written communication skills in English required.
• Strong organizational skills required.
• Experience using PCs and navigating multi-window environments required.
• Knowledge of tile and stone is a plus.
• Ability to work independently or as part of a team required.
• Strong problem-solving skills required.
• Resilience in handling customer rejections required.
• Bilingual abilities are a plus.

This role has the following physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:

• Referral, holiday, and annual bonuses or commission opportunities
• Eligibility for an annual merit-based increase
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability;
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.