Property Manager II

Property Manager II

The Property Manager II is responsible for leading, planning, directing and overseeing the management operations for one or more of the agency properties; managing the properties in an efficient, cost-effective manner, in compliance with applicable rules and regulations; and providing a quality, well-maintained housing community for the residents.

Key Duties and Responsibilities

Financial Management

• Reviews proposed annual budgets with Maintenance Supervisor and Area Property Manager, reflecting on previous budget expenditures, forecasting future revenue and expenses and analyzing market data relating to budgets; aggressively take actions to ensure property meets or exceeds established net profit objectives;
• Reviews Monthly budget to actual variance analysis in a timely manner to ensure that expenses are constantly in line with projected expenditures for the property;
• Work in conjunction with maintenance supervisors to prepare each property's 5-year capital need assessment prior to Area Property Manager review;
• Reviews property inventory and capital needs assessments annually;
• Reviews/approves P2P invoices; monitor and maintain purchasing controls at the property;
• Submit any project improvements for approval by the Area Property Manager;

Compliance

• Reviews and interprets Federal, State, and specific HUD guidelines for PBRA programs;
• Monitor compliance for any programs that are at the site including PBRA S-8, and Market Rate; keep property in compliance with Regulatory Authority rules for these programs;
• Conducts monthly file reviews to ensure integrity and compliance with all documents pertaining to the agency's rental programs, and provides technical assistance to staff and internal and external compliance personnel;
• Perform annual and unit inspections with Leasing staff and Maintenance Technicians when necessary;
• Ensure that annual and interim re-certifications are processed on a timely basis;
• Prepare reports adhering to requirements of local, state and federal entities;
• Provide detailed reports for the Area Property Manager to facilitate their reporting requirements;
• Monitor lease enforcement of property staff;
• Monitor tenant account receivables, collection loss, occupancy percentages, legal process, and provide direction to property staff;
• Ensure that required legal approvals for applicants seeking property management are secured;
• Monitor Management Agreements and renew at expiration;
• Ensure efficient resident selection and screening;
• Complies with all Fair Housing Laws;

Leadership & Supervision

• Interpret and apply Management personnel policies, departmental policies, and other relevant policies and procedures and consults with Human Resources;
• Monitor performance of subordinates through periodic inspections of properties and information reports;
• Review and approve time and leave reports for assigned staff, and approve leave requests;
• Conduct or coordinate training programs for all new employees, and periodic training for other employees;
• Coordinate staffing with the Area Property Manager, Director and/or Assistant Director for PM to assure that all properties are adequately staffed;
• Prepare and review performance appraisals and discuss with subordinates as well as counsel employees regarding job performance and document in accordance with established procedures;
• Perform corrective action as needed;
• Conduct periodic staff meetings
• Monitor and analyze the effectiveness of policies and procedures and recommend changes as needed;

Tenant/Property Management

• Work closely with Leasing Staff ensuring that established occupancy targets are reached and maintained;
• Provide exceptional customer service to prospective tenants, vendors, and co-workers;
• Coordinates social activities with property management to ensure resident satisfaction and retention;
• Ensure that all assigned personnel comply completely with established quality control and tenant satisfaction standards;
• Responsible to handle or ensure that all tenants complaints are resolved professionally and in a timely manner ensuring that a win-win solution results and that both the tenant and the company are satisfied with the outcome;
• Conduct monthly property visits and inspect all reported vacancies followed by submitting reports to Central Office;
• Monitor the implementation of initial marketing and lease-up efforts for new properties ensuring that all units are leased in compliance with all regulatory agreements;
• Articulate clearly and accurately when communicating with other departments of the agency, federal, state and local governments, and private investors and other customers.
• Assess property security requirements and recommend changes as necessary

Knowledge, Skills, and Abilities Required

Interpersonal Skills

Proficiency at multi-tasking, demonstrated expertise in managing multiple complex projects simultaneously in addition to managing day-to-day operations, results oriented, Self-starter that has displayed the ability to excel in an unstructured environment and complete tasks according to deadlines. Strong verbal/written communication skills, ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public, ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements, must have the ability to perform a variety of tasks simultaneously in an accurate and timely manner; considerable skill in problem solving, conflict resolution, and dealing with confidential information/situations.

Technical Expertise

Knowledge of Management policies and procedures, knowledge of Department of Housing and Urban Development ("HUD") rules and regulations, Fair Housing Laws, Tenant Law, OSHA standards, REAC, basic knowledge of building maintenance, fire prevention and liability reduction principles, ability to perform mathematical calculations, effective use of Property Management software, knowledge of third party nonprofit agencies that provide assistance and services to residents; working knowledge of Federally assisted housing regulations; ability to maintain required records such as tenant files, vacancy reports, etc. ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility.

Resilience

Willingness, mental and physical ability to perform the duties involved in this classification, ability to perform work with or without accommodation that requires sitting, standing, and walking, dexterity of hands and clarity of vision, speech and hearing and powers of observation, other physical duties as required.

Financial Knowledge

Knowledge and ability to manage financial operations for property administration.

Education, Experience & Other Requirements

Bachelor's degree in business administration, Real Estate, Finance, Accounting, or related field and (3) years of experience in multi-family property management. Basic knowledge of programs and procedures relating to property management for assisted properties, Low Income Housing Tax Credit, and other related federal housing programs or a combination of education and work experience that meet the requirements of the KSAs for this position.