Guest Services

Heritage Pointe

Guest Services

Join our team at Evergreen Post Acute Rehab in Smyrna, Delaware

As a Guest Services team member, you will provide the initial introduction to our facility, creating a positive and welcoming experience for residents, visitors, and callers. If you possess exceptional customer service skills, a pleasant telephone voice, great people skills, and the ability to multitask while maintaining a calm and patient disposition, we encourage you to apply.

ACCOUNTABILITIES
• Cordially and professionally greet and direct residents, visitors, callers, and employees
• Become acquainted with staff members and their functions to properly route calls
• Complete various administrative projects as directed by your supervisor
• Possess appropriate computer skills to effectively accomplish required tasks
• Cooperate with other departments to facilitate communications and notification of immediate needs
• Ability to follow procedures for medical emergencies and urgent situations

Additionally, you will:
• Generate and distribute forms
• Accurately perform all mail room functions for staff and residents
• Attend various meetings and functions as required
• Perform other duties as needed by Admissions and Administrator

QUALIFICATIONS
• Exceptional customer services/sales experience
• Minimum requirement of a high school diploma

KEY REQUIREMENTS
• Maintain confidentiality/HIPPA at all times as it relates to resident information and business
• Practice good judgment at all times
• Dependable and reliable
• Maintain proper dress code in uniform

Benefits
• We offer dental, vision, 401K, PTO, opportunity for advancement, and much more.

If you're looking for a rewarding and challenging role that makes a difference in the lives of others, apply now to join our team as a Guest Services representative at Evergreen Post Acute Rehab in Smyrna, Delaware.

Apply

Vacancy posted 3 days ago

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