Housekeeping Supervisor

Benefits:

Health insurance

401(k) matching

Dental insurance

JOB DESCRIPTION:

The housekeeping supervisor is responsible for the daily supervision of the housekeeping staff, quality service, guest satisfaction and safety. Supervises cleaning and assists in administration of housekeeping services in safe and efficient compliance with policies and procedures, brand standards and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on all hotel facilities and services to assist guests as required.

ESSENTIAL DUTIES:

Completes the opening and closing of the housekeeping department

Completes the daily boards/work assignments for the housekeeping team

Supervises the housekeeping team to ensure quality and standards are being upheld

Inspects all departure and stayover cleans for the day, ensuring inspection checklists are also completed

Oversees the housemen to ensure all guest requests and tasks assigned are completed

Responsible for hiring of new department team members

Oversees the training of all new housekeeping team members

Completes on the job training with all team members to ensure all standards are upheld

Conducts coaching, counselling and disciplinary actions as required

Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time and accurate

Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.

Assists the Executive Housekeeper with weekly, monthly and annual inventories

Ensures the security of all department inventory

Coordinate on a daily basis with front desk and management to ensure clear communication

Respond to guest requests or complaints in an efficient and professional manner

Communicate both verbally and in writing to provide clear direction to staff and management team

Perform any other job related duties as assigned by management

MINIMUM REQUIREMENTS:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have minimum of one year housekeeping experience working in related field (hospitality preferred)

Must have previous housekeeping responsibilities for up to 14 rooms a day

Must be at least 18 years of age to be considered for this role

Must maintain current licensure in service area

Must have reliable transportation

Must have valid Florida Drivers license and good driving record

Must be able to pass pre-employment testing (i.e. drug test, background check, etc)

Must have full availability and be able to work days, evenings, nights, weekends, and holidays

KNOWLEDGE / SKILLS / ABILITIES:

Ability to read, write and speak English (multi-lingual preferred)

Ability to understand, follow and give written and oral instructions

Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers

Ability to work with large groups of people, and age groups

Ability to plan, organize and conduct a wide variety of activities

Knowledge of leadership techniques

Ability to work harmoniously with fellow employees and guests

Follow all company policies and procedures

Ensure uniform and personal appearance are clean and professional

Thank guests with genuine appreciation

Speak with others using clear and professional language

Attention to detail: working carefully within the minimum time

Develop and maintain positive working relationships with others

Discretion: not disturbing guests

Ability to work indoors and outdoors including intense or inclement weather conditions

Abilities (<6 hours per day) reach, bend, twist, pull, push, grasp, walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending

Ability to frequently (<8 hours per day) lift up to 100 pounds of weight to chest height

Ability to frequently immerses hands in water and water diluted with chemical solutions