Ranch Ambassador

Help create the ultimate Rockies Ranch experience! Now hiring for a full-time year-round position! Join a legacy 107 years in the making! C Lazy U Ranch, one of America’s top guest ranches, is hiring for the 2026 summer season in beautiful Granby, Colorado. We pride ourselves on delivering exceptional service that sets us apart. To maintain this standard, we seek enthusiastic, service-oriented professionals with strong communication skills who go above and beyond to create unforgettable guest experiences. We offer below-market housing and three complimentary meals daily. Spend your summer in the Rockies—apply today! Working Environment: Outfitters Cabin, Ranch Property

OBJECTIVE:

The Member Ambassador tasked with delivering top‑notch service to our esteemed guests. This role involves actively interacting with guests throughout their stay, starting from their pre‑arrival experience. The position is responsible for guiding guests to fully explore and enjoy what the Ranch offers and being a readily available point of contact during their stay. The Ranch Ambassador oversees planning and coordinating all guest requests, activities, and experiences before their arrival. They also offer billing and collaborate with the Guest Experience Manager and Concierge team to ensure all revenue is accounted for. The Ambassador maintains a confidential record of each guest’s preferences—likes, dislikes, birthdays, dietary needs, spa preferences, etc. Working directly with the CLU team, the Ambassador ensures all guests receive personalized attention and their needs are addressed promptly and efficiently. The role requires a high level of organization, attention to detail, and the ability to multitask effectively. Excellent communication skills are essential for building strong relationships with incoming guests, and maintaining confidentiality and discretion is paramount. C Lazy U Ranch is a leading, family‑friendly vacation spot, and the Ambassador will understand the key success factors, including the importance of ensuring that all guests have a memorable ranch experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Act according to the policies and procedures established in the CLU Handbook. Maintain complete awareness of the CLU Ranch facilities, hours of operation, emergency procedures, and rules of conduct. Always aware of ranch occupancy, guest count, dining options, and groups in house. Familiarization of the CLU Ranch and all its offerings at all time frames of operation. Ability to cross‑train in all Ranch operating departments to assist various departments as needed. Cooperate and coordinate with all department directors, managers, and staff members to promote guest service and culture of the Ranch. Be prepared to respond immediately to on‑ranch guests and be available as needed to assist the operation. Assist guests to their satisfaction and be an effective problem solver. Maintain guest integrity, ensure accurate, confidential logging of guest information when related to guest incidents, dissatisfactions, employee encounters, property conditions and abnormal circumstances. Take complete ownership of the pre‑arrival experience and become the single point of contact for pre‑stay concierge services with support from the concierge team as needed. Own communication to Ranch guests via phone calls, email, SMS/text, and in person to ensure itineraries are accurately scheduled and maintained throughout the guest’s stay. Organize the activity schedule on the Book‑4‑Time system, maximizing the use of Ranch activities and balancing with guest requests. Promote the CLU Ranch experience by pre‑selling spa services, transportation, 3rd‑party offerings, and any available off‑Ranch excursions. Develop and update SOPs for the role and train staff as necessary. Participate in daily stand‑ups, weekly operation meetings, and all other meetings as requested by direct supervisor. Complete any additional projects assigned. Attend all required meetings and training. Maintain high standards of personal appearance and grooming, including wearing a uniform shirt and cowboy hat. Maximize productivity, identify problem areas, and assist in implementing solutions. Effectively handle problems—anticipate, prevent, identify, and solve as needed. Understand and evaluate complex information from various sources to meet objectives. Be available for on‑call hours if required. Check email regularly and respond to guests and coworkers in a timely, professional manner. Provide all other guest‑related services as necessary. Assist concierge services and appropriate ranch departments as necessary.

NON‑ESSENTIAL DUTIES AND RESPONSIBILITIES:

PERFORMS ALL RELATED DUTIES AS ASSIGNED

QUALIFICATION REQUIREMENTS:

Minimum 2 years of administrative, customer service, or hospitality experience. Handle complaints and difficult customers politely and professionally, resolving issues quickly. Prepare reports, business correspondence, and procedure manuals. Present information and respond to questions from managers, guests, members, and the public. Intermediate experience with Microsoft Windows and Microsoft365 Suite (Outlook, Word, Excel). SharePoint, Microsoft Bookings, Book4Time Scheduling System, Tracks Phone System, Canva, Publisher, Oracle Opera Cloud, Symphony, or other PMS/POS systems preferred but not required; training provided. Calculate discounts, interest, commissions, proportions, and percentages. Possess a valid Driver’s License and be insurable by the company’s auto insurance carrier. Excellent communication and organizational skills; actively listen, speak clearly, and write concisely. Outgoing and enthusiastic: friendly, approachable, positive attitude; make guests feel welcome. Strong work ethic: reliable, punctual, dedicated; go above and beyond to ensure guest satisfaction. Attention to detail: manage multiple tasks, anticipate guest needs, provide personalized service. Problem‑solving skills: think critically and creatively; handle unexpected situations calmly and efficiently. Professionalism: maintain high ethical standards; represent the Ranch with integrity on and off duty.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

Regularly required to talk and listen. Tolerate extended periods on the computer and phone. Frequently required to sit, stand, use hands, type, and handle or use sense of touch. Walk on uneven terrain, reach, climb, balance, stoop, kneel, or crouch. Frequently lift and move up to 25 pounds and occasionally up to 50 pounds. Require close vision and distance vision. This Job Description is an overview of the scope of responsibilities and is not intended to be an inclusive list of tasks and expectations. Employees are held accountable for all duties of this job. I further understand that this Job Description does not constitute a written or implied contract of employment and that the company reserves the right to revise and change duties as the need arises. #J-18808-Ljbffr C Lazy U Ranch, Inc