Deputy Program Manager

Deputy Program Manager

Koniag IT Systems, LLC a Koniag Government Services company, is seeking a Deputy Program Manager to support KITS and our government customer Washington, DC. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag IT Systems, a Koniag Government Services company, is seeking an experienced Deputy Program Manager (Deputy PM) to support enterprise Network Operations Center (NOC), Help Desk/Service Desk, and IT administrative and operational support services. This role serves as a critical program leadership position responsible for supporting the day-to-day execution of a comprehensive, 24x7 enterprise IT operations and sustainment program delivered through an Agile method.

The ideal candidate is a seasoned program management professional with demonstrated experience leading large-scale federal IT Operations and Maintenance (O&M) programs spanning NOC operations, multi-tier service desk support, network engineering, Microsoft infrastructure, cloud operations, and enterprise application support. This individual must be a proactive, collaborative leader capable of supporting continuous 24x7 operations, managing cross-functional delivery teams, driving Agile delivery practices, and ensuring all Service Level Agreements (SLAs), contractual deliverables, and compliance requirements are consistently met across a geographically distributed enterprise environment.

This position requires the ability to obtain and maintain a background investigation, HSPD-12 PIV credentials, and all requisite IT access authorizations prior to performing work. Primary work will be performed at customer Headquarters in Washington DC.

The Deputy Program Manager will serve as the second-in-command to the Program Manager and will assume full program management responsibilities in the PM's absence. This individual plays a central role in the day-to-day execution of an enterprise IT O&M program supporting functional areas including 24x7 NOC and Service Desk operations, Tier 4 network engineering, Microsoft infrastructure administration, audio/visual systems, AI/Perplexity integration, infrastructure and platform operations, enterprise applications, IT service management, asset and financial management, customer success, and automation and analytics.

Operating at the intersection of program management, Agile delivery leadership, technical coordination, and stakeholder engagement, the Deputy PM ensures all contract deliverables, Sprint commitments, SLA targets, and compliance requirements are consistently met across all functional areas throughout the full period of performance.

Principal responsibilities will include but are not limited to:

• Assist the Program Manager in overseeing all aspects of the enterprise IT O&M program, including scope management, schedule management, resource allocation, risk and issue management, quality assurance, and continuous service improvement activities.
• Serve as the primary accountable interface to the COR and Contracting Officer in the Program Manager's absence, managing all stakeholder communications, escalations, and program governance activities at all organizational levels.
• Support the development and execution of the overall program delivery strategy, ensuring alignment with mission objectives, enterprise architecture standards, applicable Federal regulations, and organizational governance frameworks.
• Oversee the preparation and timely submission of all program deliverables, including the Project Management Plan, Transition-In and Transition-Out Plans, Quality Control Plan, Sprint Plans, Sprint Review Reports, Sprint Retrospectives, Monthly Status and Performance Reports, ITSM metrics dashboards, risk and issues registers, and monthly invoices with level-of-effort documentation.
• Maintain and manage the program risk and issues register, proactively identifying emerging risks and issues, developing mitigation strategies, and escalating critical items to the Program Manager and Government stakeholders with recommended courses of action.
• Ensure contractor compliance with all applicable Federal statutes, regulations, and policies, including FISMA, NIST SP 800-53, FedRAMP, HSPD-12/FIPS 201, NIST SP 800-207 Zero Trust Architecture, OMB M-22-09, Section 508, FAR Subpart 8.4, and the terms and conditions of the underlying GSA Multiple Award Schedule (MAS) contract.
• Support post-award kickoff meeting planning, coordination, and execution, including development of the Post Award Meeting Agenda and Post Award Meeting Minutes in accordance with required timelines.

Education and Experience:

• Bachelor's degree in Program Management, Information Technology, Business Administration, Computer Science, or a related field from an accredited college or university.
• Minimum of 7 years of progressive experience in program or project management within a federal government IT contracting environment.
• Minimum of 3 years of experience managing or supporting large-scale enterprise IT O&M programs encompassing NOC operations, multi-tier service desk support, and/or enterprise infrastructure support services.
• Demonstrated experience managing cross-functional technical delivery teams in a 24x7 operational environment with documented SLA requirements.
• Experience supporting Agile delivery programs, including Sprint planning, backlog management, and Sprint reporting within a federal IT O&M context.
• Experience with federal contract deliverable management, including status reporting, metrics development, risk management, and stakeholder communication.
• Ability to obtain and maintain a background investigation, HSPD-12 PIV credentials, and all requisite IT access authorizations prior to performing work.
• Ability to obtain a Public Trust

Required Skills and Competencies:

• Exceptional communication skills in Englishboth written and oralwith the demonstrated ability to communicate complex technical and programmatic information clearly and effectively to senior Government officials, technical teams, and non-technical business stakeholders.
• Strong program management skills encompassing scope, schedule, cost, risk, quality, and stakeholder management within a high-tempo, 24x7 federal IT O&M environment.
• Proven ability to lead and coordinate large, geographically distributed, cross-functional delivery teams across multiple concurrent operational workstreams, adjusting priorities and resources in response to evolving program demands and SLA requirements.
• Working knowledge of enterprise IT O&M technologies and functional areas, including NOC and service desk operations, network engineering, Microsoft 365 and Azure infrastructure, cloud operations (AWS/Azure), ITSM platforms, and enterprise application support, sufficient to provide informed program oversight and effectively engage with functional leads and engineering teams.
• Knowledge of ITIL 4 IT Service Management principles and processes, including incident management, problem management, change management, service-level management, capacity management, and continual service improvement, as applied within a federal enterprise O&M environment.
• Experience supporting and overseeing Agile delivery operations in a federal IT context, including Sprint planning, backlog management, Sprint Reviews, Sprint Retrospectives, and velocity reporting.
• Proficiency in developing and maintaining program deliverables, status reports, Sprint reports, risk registers, and action item logs that meet federal contract quality and timeliness standards.
• Experience monitoring, analyzing, and reporting on SLA performance metrics and operational dashboards, with demonstrated ability to identify performance trends and drive corrective action.
• Familiarity with federal IT security and compliance frameworks, including FISMA, NIST SP 800-53, FedRAMP, HSPD-12/FIPS 201, NIST SP 800-207 Zero Trust Architecture, OMB M-22-09, Section 508, CUI handling requirements, and FAR/DFARS applicable provisions.
• Experience managing program staffing continuity, including shift coverage planning, personnel onboarding, cross-training, bench depth management, and surge capacity planning in a 24x7 operational environment.
• Strong organizational skills with the demonstrated ability to manage multiple concurrent priorities, deliverables, and stakeholder relationships with a high degree of accuracy, attention to detail, and professionalism.
• Proficiency with Microsoft Office Suite, Microsoft Teams, and enterprise ITSM and Agile tooling platforms.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

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