HVAC Contractor Training Program Manager

Partner with store teams to identify barriers to university utilization and co-develop activation plans Evaluate training program effectiveness through surveys, outreach, and business outcomes Build a community of suppliers, store leadership, partners, and contractors to share training best practices Travel to stores and trade events for in-person training walkthroughs, promotional launches, and contractor-facing events Provide field support for positioning, advertising, troubleshooting, and in-store university materials Track sales and promotions by store and region using scorecards and dashboards Guide Power Users in developing customized contractor training tracks and learning plans Perform training needs assessments and recommend contractor training solutions and curriculum plans Maintain and promote contractor training best practices, facilities, equipment, trainer competencies, curricula, materials, promotion, and safety compliance Identify profitable contractor training opportunities and address stakeholder and customer pain points Establish contractor feedback processes and curate new training content Support stores in developing, housing, and selling contractor training content Collaborate with content development teams and vendors to fill content gaps Design and execute campaigns, advertising, outreach, and promotions to drive enrollment and completion Manage national programs involving contractor training licenses, trade schools, suppliers, and resource providers Partner with Marketing, Sales, Product, corporate marketing, and external suppliers Present or support training topics at annual meetings, trade events, and seminars Create business cases, plan projects, manage budgets, assess risks, provide status updates, and communicate results Work effectively with university team members and perform other assigned tasks Requirements Bachelor's degree or equivalent combination of education and experience Five or more years of experience in HVAC, contractor development, training, learning programs, distribution, manufacturer representative programs, or a related field Experience developing marketing campaigns, training resources, content, communications, and customer engagement programs preferred Advanced critical thinking and problem-solving skills Ability to diagnose and rectify problems without conflict Excellent communication and interpersonal skills Ability to write proposals, reports, project plans, training guides, manuals, and promotional articles professionally Ability to present to small and large groups and use industry language to build trust Ability to influence and lead others to achieve business goals Ability to manage project life cycles and multiple rollouts, campaigns, and projects simultaneously Ability to organize and track information, define project budgets, negotiate, and work within budget and contract requirements Ability to prioritize tasks and adapt to changing priorities Ability to assess contractor learner needs, environmental factors, and job content to define training objectives Knowledge of adult learning principles, instructional design, and blended learning Experience supporting learning management systems (LMS) and learning technologies Ability to coach and support users in maximizing training platform capabilities Proficient in Microsoft PowerPoint, Word, and Outlook; strong Excel and BI experience helpful Experience with LMS reporting and learning technologies Understanding of basic business finance and promotional math, including discounting, margins, and ROI Ability to create and use Excel formulas and pivot tables HVAC-R industry operations, terminology, certifications, and workforce development knowledge preferred Wholesale distribution business model and customer engagement knowledge preferred Familiarity with instructional design and learning program development preferred Ability to lift up to 50 pounds occasionally Core Competencies Demonstrates expertise in contractor training program development, evaluation, and execution, with a strong focus on adult learning principles and effective communication strategies. Proficient in managing project life cycles, utilizing learning management systems, and driving engagement through marketing campaigns and training resources. Highest-signal resume keywords Contractor Training Development Learning Management Systems (LMS) Project Management Adult Learning Principles Marketing Campaign Development ATS Optimization Keywords Hard Skills Training Program Evaluation Content Development Training Needs Assessment Budget Management Excel Formulas and Pivot Tables Promotional Math Instructional Design HVAC Industry Knowledge Business Finance Understanding Troubleshooting Soft Skills Excellent Communication Interpersonal Skills Critical Thinking Problem-Solving Influencing and Leadership Industry Keywords HVAC-R Industry Operations Wholesale Distribution Contractor Development Training Resources Customer Engagement Programs Tools & Technologies Microsoft PowerPoint Microsoft Word Microsoft Outlook Business Intelligence (BI) Tools Learning Technologies #J-18808-Ljbffr Jobtailor