Guest Experience Cashier & Front-of-House Pro

Description

Our cashiers and food runners are responsible for the front line of a guest’s experience. Our FOH team members have a passion for all aspects of the guest interaction and a genuine desire to see every guest leave a V Pizza fan. We are looking for people that are outgoing, positive, and detail oriented.

Responsibilities and Duties

The main functions include, but are not limited to the following:

• Greeting customers and creating a welcoming environment for our patrons
• Learning our menu to provide information to customers upon request, including knowledge and recognition of common dietary restrictions
• Taking orders accurately on our Toast POS, including answering phones and placing to-go orders
• Making correct change according to POS and taking credit/debit payments with correct input
• Stocking behind the counter necessities, drink coolers, gelato machine, dishes, silverware, and drinkware
• Running food to correct tables and providing friendly service
• Communicating with kitchen staff and other FOH team members to ensure orders are true and to standard
• Communicating with management to report any incorrect / incomplete orders, spills or messes in dining area, unsatisfied customers, and any issues that may arise out of your control
• Cleaning dirty dishes from tables, including wiping down tables, chairs, and highchairs
• Sweeping and mopping floors
• Taking out trash to go to dumpster
• Setting up and breaking down your station to set up next shift for success

Requirements

Qualifications and Skills

• You must be comfortable talking and interacting with guests, we treat every guest like family!
• While restaurant experience is not required, a basic knowledge of cash handling and customer service is preferred
• Ability to handle high-stress and fast paced environments