Security Operations Center Dispatcher

Discover the role of Security Officer at Driftwood Golf and Ranch Club. This full‑time hourly position offers a rate between $24.75 and $25.75 per hour and requires working various shifts, including nights, weekends, and holidays. Key Responsibilities Provide a positive and meaningful experience by maintaining excellence as our standard and delivering exceptional customer service to members, guests, and employees with professionalism and care. Have thorough knowledge of all club amenities and services to assist the Community Safety and Security Team (CSST), members, and support club operations. Continuously monitor security systems, including video surveillance (CCTV), intrusion detection, fire alarms, and access control, to identify potential incidents and report unusual or critical events to supervisors. Respond promptly to alarms, security breaches, or other emergency situations, dispatching and coordinating appropriate action to ensure incidents are handled efficiently and professionally. Analyze events, alerts, and real‑time data to determine the severity and impact of security threats, taking appropriate action as needed. Operate and troubleshoot security systems to identify vulnerabilities, resolve issues promptly, and maintain optimal support for security operations. Collaborate with internal departments (e.g., physical security IT, club operations) to execute coordinated responses and resolve incidents effectively. Liaise with local emergency services and law enforcement agencies to coordinate responses, maintain effective communication, and provide necessary support. Stay informed on emerging threats and trends through external threat intelligence sources and proactively implement countermeasures. Exemplify all health and safety policies and procedures to ensure compliance and a safe, secure environment. Document detailed accounts of security incidents, accidents, or violations; prepare comprehensive reports for management review. Assist in investigations and provide timely information to supervisory personnel or other requesting entities. Coordinate with the IT team to protect the privacy and confidentiality of members and guests. Skills And Qualifications Excellent communication skills, both verbal and written. Ability to write clear incident reports. Strong customer service skills and ability to interact effectively with all individuals on property and external agencies. Knowledge of security protocols, emergency response procedures, and safety regulations. Familiarity with local laws and regulations related to security and safety in residential communities. Experience in security operations or as a CCTV operator. Strong critical thinking skills and the ability to remain calm and decisive under pressure. Observational skills and precision in documenting incidents. Ability to remain seated or stand for extended periods, monitor screens, and respond quickly to physical incidents. Flexibility to work various shifts, including nights, weekends, and holidays. High school diploma or equivalent; additional certifications in security, law enforcement, or related fields are highly desirable. Valid driver's license. Preferred Qualifications Prior dispatcher experience. Experience with Genetec. Experience flying drones. Additional Requirements Obtain and maintain an FAA Part 107 Remote Pilot Certificate within 3 months of hire. Complete CPR/ First Aid/AED certification within 30 days of hire. Obtain FEMA ICS‑100 certification within 60 days of hire. Complete other required training as needed. Benefits Medical, Dental, and Vision Benefits (Full-Time Year-Round Only) 401(k) Contribution (Full-Time Year-Round Only) Paid Time Off and Paid Holidays (Full-Time Year-Round Only) Employee Meals, Referral Incentives, and Recognition Programs Holiday Pay Professional development and upward mobility opportunities Work‑Family Culture #J-18808-Ljbffr