Outbound Call Center Representative

Remote Outbound Call Center Representative

Join Life Line Screening, a fast-growing healthcare organization dedicated to helping individuals take proactive steps toward better health through preventive screening programs. As a Remote Outbound Call Center Representative, you'll educate and support patients while enjoying the flexibility of working from home.

What We Offer:

• Remote Work Environment
• Company-Provided Equipment (Computer, Monitor, Phone, Headset & More)
• Paid Virtual Training
• Competitive Pay: $14-$15/hour + Bonus Opportunities
• Medical, Dental & Vision Insurance
• Health Savings Account (HSA)
• 401(k) with Employer Match
• Paid Time Off & Paid Holidays
• Referral Bonus Program
• Professional Development & Career Growth Opportunities
• Courtesy Preventive Health Screenings for You and Eligible Family Members/Friends

Schedule Options:

• 9:00 AM - 5:30 PM EST
• 11:30 AM - 8:00 PM EST
• 12:30 PM - 9:00 PM EST

About the Role:

As a Remote Outbound Call Center Representative, you'll use a compassionate and consultative approach to connect with patients and encourage participation in important preventive health screening programs. Your work helps support early detection efforts that can improve both the quality and length of life. This role is ideal for individuals who enjoy helping others, communicating over the phone, and working in a fast-paced, goal-oriented environment.

What You'll Do:

• Make 100-150 outbound calls per shift to patients regarding their screening kits.
• Educate callers on the importance and benefits of preventive health screenings.
• Explain how early detection can help prevent or identify colon disease and colon cancer.
• Identify and help resolve barriers preventing patients from returning their kits.
• Provide clear, accurate information using a consultative approach.
• Deliver outstanding customer service while meeting performance expectations.
• Effectively de-escalate concerns and create positive patient experiences.

What We're Looking For:

• Ability to pass a pre-employment drug screen and criminal background check
• Experience or interest in working within a fast-paced outbound call center environment
• Exceptional phone etiquette and communication skills
• Ability to build rapport and conduct consultative conversations
• Strong de-escalation and problem-solving abilities
• Competitive mindset with a drive to achieve performance goals
• Stable work history demonstrating reliability and commitment
• High School Diploma or GED required (some college preferred)

Work-From-Home Requirements:

• Minimum internet speed of 50 Mbps download 10 Mbps upload
• Hard wired internet connection (ethernet connection from laptop to router)
• Dedicated workspace free from noise and distractions
• Ability to remain focused and productive in a remote environment

Why Life Line Screening? At Life Line Screening, you're not just making calls, you're helping people take charge of their health. Every conversation has the potential to encourage life-changing preventive care. Join a supportive team where your performance is recognized, your growth is encouraged, and your work truly matters.

Life Line Screening is proud to be an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. Life Line Screening will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background check and drug screen.