Chargeback Analyst

Chargeback Analyst

The Chargeback Analyst is responsible for the operational execution of assigned GSK wholesaler, distributor, and vendor accounts, ensuring accurate and timely chargeback processing within a highly complex environment characterized by significant financial exposure and regulatory compliance risk. This role is critical to maintaining the integrity of contractual payment obligations, where precision and timeliness directly impact ongoing business operations and the accuracy of financial and government reporting. Adherence to GSK policies and best practices is essential to ensure compliant, controlled, and efficient chargeback payment processes while proactively mitigating downstream financial and compliance risk.

Key Responsibilities and Capabilities:

• Execute complex, judgment-driven daily chargeback payment activities with full accountability for end-to-end account management and achievement of performance metrics.
• Perform detailed validation of submitted chargeback transactions against sales data, system applications, and supporting documentation, while aggregating data to identify trends, variances, and account-level operational insights.
• Resolve discrepancies in real time, leveraging cross-functional influence and system expertise to drive data integrity and performance improvements.
• Apply advanced critical thinking, analytical expertise, and business acumen to resolve issues, enabling accurate outcomes and sustained operational excellence.
• Demonstrate strategic account ownership through advanced data interpretation and effective coordination with internal and external stakeholders.
• Serve as a key operational control point, proactively reducing downstream financial and compliance risk across audit, government pricing, rebates, administrative fees, Gross-to-Net, and Accounts Receivable (Order-to-Cash) processes.
• Leverage expert knowledge of processes and system capabilities to identify and advance system-driven improvements, including the application of Artificial Intelligence.
• Manage product lifecycle events across Pharma/Vaccines and ViiV portfolios, including launches, discontinuations, divestitures, and acquisitions, ensuring seamless operational execution.

Basic Qualifications:

• Bachelor's degree
• 2+ years of experience in chargebacks and purchase based contracts (i.e., GPO, Federal, PHS, Physician Buying Group, Retail) preferably in a complex and fast paced environment

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.