Leasing Manager

Company: Yugo USA Community: Launch Apartments Location: On-site / West Lafayette, Indiana Position Title: Leasing Manager Position Type: Full-time / Hourly / Non-exempt Compensation: $20.00 - $22.00 per hour Overview Yugo is a global provider of student housing. The Leasing Manager reports to the Property Manager and is responsible for leading the leasing effort, training and supervising leasing staff, and directing all sales efforts to provide value and quality for the community. Key Responsibilities Knowledgeable of all phases of leasing and resident retention. Oversees the lease renewal process and works to keep high levels of returning residents. Meet the needs of residents and their lease agreements. Prepare move-in paperwork and perform a move-in orientation with new residents. Walk units, as needed, on move-in and move-out and as otherwise directed. Plans and assists with resident functions. Reviews all resident applications and approves applications as directed by property manager. Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested. Works with lease renewals each month. Responsible for keeping daily records on lease renewals and terminations. Greets prospective clients, shows community and performs leasing duties. Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc. Maintains awareness of local market conditions and trends. Contributes ideas to property manager for marketing community and improving resident satisfaction. Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the property manager and assistant manager. Organizes and files all applicable reports, leases, and paperwork. Proof reads all lease paperwork and processes move-ins and move-outs. Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with resident when work is completed. Coordinate and oversee marketing and sales programs. Maintain market information including amenities, facilities and pricing. Prepare for and, if requested, participate in weekly leasing activity call. Enforce all policies and procedures. Maintain compliance by ensuring all property records (leases, addenda, reports, etc.) are kept in accordance with all legal requirements and company policies and practices. Assist in leading regular community team meetings to communicate goals, progress toward goals and expectations and identify actions to achieve objectives. Lead by example for community team members in the areas of resident communication, leasing, and telephone techniques. Ensure office is opened on schedule and that the office and model apartments are maintained in a clean condition. Begins daily work quickly and independently. Complies with all state, federal and local laws including Fair Housing. Oversees compliance with policies related to employment and Human Resources. Communicates policy and procedure changes with community team members. Uses tools, methods, & systems to gather and interpret current market and economic trends that may impact the community. Complies with all company procedures relating to turn activities including: Budgeting and pre-turn planning, vendor management, cost containment, and staffing. Ability to work evenings, overtime, holidays, and weekends, as needed. Performs other duties as assigned and as necessary. Business Acumen - Understands business implications of decisions. Displays orientation to profitability. Demonstrates knowledge of the market and competition. Aligns work with strategic goals. Improves processes, products, and services. Communication - Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Able to read and interpret written information. Writes clearly and informatively. Customer Service - Manages difficult or emotional customer and staff situations. Responds promptly to customer needs, solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments. Problem Solving - Identifies and resolves problems promptly. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem‑solving situations. Uses reason even when dealing with emotional topics. Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizes performance data, observation, budgetary, and other financial information to create solutions to those problems. Interpersonal Skills - Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things. Delegation - Delegates work assignments. Matches the responsibility to the person. Gives authority for others to work independently. Sets expectations and monitors delegated activities. Provides recognition for results. Leadership - Exhibits confidence in self and others. Inspires and motivates others to perform well. Effectively influences the actions and opinions of others. Accepts feedback from others. Gives appropriate recognition to others. Cost Consciousness - Works within the approved budget. Develops and implements cost‑saving measures. Contributes to profits and revenue. Conserves organizational resources. Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports and respects diversity. Strategic Thinking - Develops strategies to achieve organizational goals. Understands organization’s strengths & weaknesses. Analyzes the market and competition. Identifies external threats and opportunities. Adapts strategy to changing conditions. Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in the decision‑making process. Makes timely decisions. Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans. Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments. Thoroughness - Demonstrates attention to accuracy and quality. Looks for ways to improve and get more done. Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events. Dependability - Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals. Initiative - Takes independent actions and calculated risks. Looks for and takes advantage of opportunities. Supervisory Responsibility This position assists the property manager with overseeing and supervising the property leasing staff. Experience and Knowledge To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Certificates and Licenses None required for this position. Education and Experience High school diploma, GED, or equivalent, preferred. In lieu of a degree, equivalent experience in residential properties, rental operations, or related business operations is required. Minimum of one year of experience, preferably in residential properties, rental operations, or related business operations, required. Computer Skills Property management software, RealPage or like systems. Experience with MS Office, Outlook, MS Word, and Excel. Physical Demands While performing the duties of this job, the employee is regularly required to see, hear, talk, and use hands to handle or feel. The employee is frequently required to reach with hands and arms. The employee is regularly required to sit, stand, walk, climb or balance, occasionally must stoop, kneel, crouch, or crawl and sometimes to use their sense of smell. Must regularly lift and/or move up to 10 pounds. The noise level in the work environment is usually moderate. Employees may be monitored or recorded at any time for training purposes to critique customer service skills and provide feedback on job performance as needed. This includes phone audio recordings and onsite video recordings. Expected Hours of Work Offices are open on Monday through Saturday and often also on Sundays, with hours determined by location. Ability to work outside of office hours and weekends is required. Travel Travel is minimal. When required, it is primarily local during business hours. Additional Eligibility Qualifications None required for this position. Compensation and Benefits This position offers a competitive salary, bonus eligibility, and opportunities for advancement and growth. Competitive and flexible medical, dental, and vision plans Competitive 401K match Health Savings Accounts (HSA) with generous company contribution Flexible Spending Accounts (FSA) Paid vacation time and holidays Paid parental leave Paid sick leave for all employees EAP and LifeCare program for employees and family members Voting leave Leadership conferences and workshops And more! #J-18808-Ljbffr Yugo