Junior Litigation Support Technician

Litigation Support Technician

Under the direction of the Litigation Support Operations Manager, the Litigation Support Technician is responsible for performing all standard processes handled by the Litigation Support Operations department. The Litigation Support Technician is responsible for assisting with the technical support of litigation support software applications and network systems, including maintaining and troubleshooting solutions for identified litigation support needs at the company.

Responsibilities

• Utilize, maintain and troubleshoot litigation support software applications, databases and networks.
• Load and extract delimited text data to/from litigation support software applications and perform data normalization, global edits, removal of duplicates and overlay or merging of data into existing records and/or index databases.
• Load received files onto network file servers according to file type.
• Perform quality checks, load data, and image files using litigation support applications such as Relativity or other data analysis software (such as MS Excel or Access).
• Provide application support and troubleshooting assistance for litigation support software applications, image scanning and printing.
• Ensure quality assurance and perform quality control measures on all processes performed.
• Assist in duplication and creation of media.
• Ability to be flexible to work overtime as required.
• Other projects as assigned.

Required Experience

• Bachelor's Degree in CMIS, CS, Engineering or experience with litigation support, technical support, help desk support or desktop support
• Technical skills of computer networks and a Microsoft Windows operating system.
• Efficiency with Microsoft Office, including Excel.
• Ability to work independently or as a part of a cross-functional team in a production environment.
• Flexibility to work overtime.

Preferred Experience

• Experience with database and spreadsheet applications: MS Access, SQL, etc.
• Knowledge of litigation database applications (Relativity, LAW, NUIX, Concordance, IPRO, LiveNote, Case Map, Case Notebook, HighQ) including the ability to create, maintain and troubleshoot databases.