Lead Direct Support Professional - Production

Job Description

Job Description

CW's Core Values: Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value!

Take a glimpse into why CW might be the right place for you:

• Day Program Location: New Britain, CT
• Shift: Monday through Friday, 7:30 am to 3:30 pm 
• Pay: $21.00  

No Experience Required! Just patience, leadership, and a belief that everyone deserves a chance.

At CW Resources, we don't just support people. We help them:

• Discover strengths
• Build confidence
• Achieve goals they never thought possible

As a Lead Production Direct Support Professional , you'll lead by example on our production floor, working alongside adults with disabilities as they build workplace skills and independence. Through hands-on training, coaching, and encouragement, you'll help create a safe, productive, and supportive environment where individuals can grow, succeed, and take pride in their accomplishments.

In This Role, You’ll Be A:  

• Trainer → Teaching workplace readiness, productivity, and independence.
• Coach → Encouraging confidence, independence, and personal growth. 

• Production Partner → Working shoulder-to-shoulder with participants on the production floor.

• Problem Solver → Finding creative solutions to help individuals succeed.

• Trainer → Teaching workplace readiness, productivity, and independence.

• Mentor → Providing guidance, encouragement, and support.

• Advocate → Helping individuals develop skills and achieving vocational and personal goals.

• Quality Champion → Ensuring work is completed safely, accurately, and efficiently.

• Difference Maker → Creating opportunities for people to succeed both on the production floor and beyond.

What You’ll Bring to the Team:  

• High school diploma or equivalent.
• At least 2 years of experience supporting individuals with intellectual and developmental disabilities, behavioral health needs, or similar populations.
• Experience supporting employment programs, vocational training, job coaching, or supporting others in achieving goals and developing skills.
• Knowledge of Connecticut DDS regulations and person-centered practices.
• Valid driver's license with an acceptable driving record.

Bonus If You Have These Skills:

• Experience as a Lead DSP, Senior DSP, Mentor, Trainer, Team Lead, or similar role.
• Experience in production, warehouse, manufacturing, fulfillment, or vocational training environments.
• CPR, First Aid, Medication Administration, PMT, Safety Care, or similar certifications.
• CNA certification
• Strong communication, organization, and documentation skills.
• Ability to work in a fast-paced production environment while supporting multiple priorities.
• Comfortable using computers for documentation, email, and daily communication.

What Success Looks Like:  

You’re likely a great fit if you:  

• Lead through action, not authority
• Stay calm under pressure
• Balance compassion with accountability
• Take pride in safety, quality, and getting the job done right

Why CW Resources:

At CW Resources, our employees are our greatest asset. We foster a supportive and collaborative workplace where team members are encouraged to grow, share ideas, and make a meaningful impact every day. 

When you join our team, you'll enjoy:

• A mission-driven culture focused on creating opportunities for others
• Professional development and career growth opportunities
• Access to an Employee Wellness Coordinator and comprehensive wellness programs
• A workplace built on teamwork, respect, and inclusion
• The opportunity to make a difference while building your own career

Explore Our Generous Benefits Package:

• Employer-Sponsored Benefits Include:
  • Insurance - Medical, Dental, Vision
  • Telemedicine
  • Retirement Plan & Match Options 
  • Disability Plans
  • Life Insurance – Accidental Death & Dismemberment and Group Term Life
  • Paid Holidays & Vacation
  • Sick & Personal Time
• Voluntary Benefits Offered Include:
  • Hospital Indemnity, Accident, Critical Illness & Voluntary Life

Physical, Environmental, & Emotional Demands:

• Physical Strength and Mobility: Must be able to safely lift, move, push, pull, and carry up to 50 pounds independently and provide physical assistance to individuals with varying levels of mobility. This may include assisting with standing, walking, repositioning, transfers, wheelchair mobility, and supporting participants during daily activities and community outings.
• Frequent Physical Activity: Position requires frequent standing, walking, bending, stooping, kneeling, reaching, crouching, twisting, and climbing stairs throughout the workday. The employee must be able to actively participate in program activities and provide continuous support to participants in both facility and community settings.
• Manual Dexterity and Coordination: Requires the ability to perform tasks requiring fine motor skills, hand-eye coordination, and repetitive hand movements. Duties may include assisting with activities of daily living, operating adaptive equipment, preparing activity materials, administering approved supports, utilizing communication devices, and completing written and electronic documentation.
• Behavioral and Crisis Intervention Support: May be required to respond to behavioral challenges, emotional distress, or emergency situations involving participants. The position requires the ability to remain calm, exercise sound judgment, implement approved behavior support strategies, and utilize agency-approved de-escalation and crisis intervention techniques while maintaining a safe environment.
• Emotional Demands: Requires the ability to establish and maintain positive professional relationships with participants, families, coworkers, and community partners while providing support to individuals with complex physical, behavioral, emotional, or developmental needs. Employees must demonstrate patience, empathy, resilience, and emotional maturity when addressing challenging situations.
• Work Environment: Work is performed in a combination of program facilities, community-based locations, participant work sites, vehicles, and outdoor environments. Environmental conditions may vary depending on participant activities and program operations.
• Transportation and Travel: Must be able to safely operate agency vehicles and travel locally as needed to transport participants and support community-based activities. Responsibilities include assisting participants with safely entering and exiting vehicles, securing mobility devices when applicable, and ensuring compliance with all transportation safety procedures.
• Community and Outdoor Activities: Regular participation in community integration activities is required. Employees may be exposed to varying weather conditions, including heat, cold, rain, snow, and humidity, while supporting participants in community settings such as parks, recreational facilities, shopping centers, volunteer sites, medical appointments, educational programs, and employment locations.
• Sensory and Environmental Conditions: Must be able to work effectively in environments with varying levels of noise, odors, lighting, visual distractions, and other sensory stimuli. The ability to remain attentive and engaged while supporting participants in diverse settings is essential.
• Reasonable Accommodations: Reasonable accommodations may be provided.

Be the reason someone believes they can – APPLY Today

We are an Equal Opportunity Employer. All employment decisions are made based on individual qualifications, merit, and business needs , without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

Company Overview : CW Resources, a part of CW Group, is a national non-profit organization that has been delivering mission-driven, high-quality services for more than 60 years. We are committed to fostering a supportive and respectful workplace where every employee is valued for their unique contributions. We’re proud to offer a wide range of services, from vocational rehabilitation programs to delivering healthy food options through the Meals on Wheels program. Our dedication to empowering individuals and strengthening communities drives everything we do, and we continue to work toward a brighter, more welcoming future for all. 

Pay Transparency Disclaimer: We are committed to pay transparency. Compensation for this role is determined in good faith and based on job-related factors such as skills, experience, education, and internal equity, in accordance with applicable law. Employees and applicants may request additional compensation information as permitted by law. 

Contingent Employment: Any offer of employment is contingent upon contract award and/or funding and the ability to obtain and maintain the required security clearance.

Copy and paste the link below into your web browser to view the posters pertaining to:

• Notification of Employee Rights Under Federal Labor Laws posters: -rights-federal-contractors
• CW’s Self-Disclosure Form: &route=shorturl
• Please email:  View email address on us.fitly.work to submit a request for accommodation with the application process.