IT Support Analyst

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

IT Support Analyst

Location: 635 Fairgrounds Road Muscle Shoals, AL 35661

Schedule: Monday - Friday | Daytime Schedule

Compensation: Hourly , Based on experience

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we've built our reputation on reliability, integrity, and a commitment to helping our customers get the job done right.

Our success is driven by more than just products - it's powered by our people, our relationships, and our dedication to providing unmatched service every day.

Our Core Values

At SouthernCarlson, our values guide how we serve customers, support our teammates, and grow our business.

Provide Fanatical Service
We take ownership of every challenge and go above and beyond to exceed expectations.

Act With Urgency
We respond quickly and decisively - because our customers' time matters.

Earn & Maintain Trust
Trust is earned through consistency, accountability, and doing what's right.

Continuously Improve
We never stop learning, growing, and improving how we work.

Job Description

The position will be responsible for maintaining and supporting the end-user desktop and mobile environments including network devices, desktop and laptop PC's, printers, O365, mobile devices, and Active Directory services. This role will plan and deploy store level network infrastructure, desktop devices, and printers as required for migrations or new service locations. This role will also serve as an escalation point for the Help Desk and will participate in the afterhours / on-call support rotation schedule. Must demonstrate the ability to work well with a minimal amount of supervision while possessing working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment.

What You'll Do

• Install, move, add, change, troubleshoot, and repair assets such as desktops, laptops, printers, scanners, basic network gear, and peripheral IT equipment
• Install, configure and troubleshoot Windows desktop operating systems such as Windows 11
• Take ownership of Level 1 customer requests and incidents, resolving on-site or through remote support to satisfaction and within established SLAs
• Configure workstations and laptops to operate within an enterprise environment to include network and application configuration, while adhering to security standards
• Perform and validate data backup and restoration processes for the enterprise
• Interact with other team members on identifying areas to improve administration and customer service
• Create and update documentation pertaining to technical processes and workflows

What We're Looking For

Required Certifications and Skills:

• Two - Three years' minimum experience installing, troubleshooting and repairing hardware and software on Windows-based desktops and laptops
• High School diploma, or GED
• Highly organized self-starter with strong capacity for critical thinking, engagement, and responsive communication
• Positive attitude with our team, our customers, and our business
• Exceptional customer support and communication skills, both verbal and written

Desired Certifications and Skills:

• Technical certifications in the desired technologies: A+, N+, MCP, MCDST, O365/Exchange
• Two years' minimum experience in a technical support role with Active Directory, DFS, DNS, DHCP, GPO's, Windows Desktop Operating Systems
• Two years' minimum experience understanding Exchange and/or O365 technologies in a public, private or hybrid topologies
• Two years' minimum experience working with WAN/LAN/Cloud network technologies and infrastructure devices (i.e. Routers, Switches, Firewalls, VoIP - Cisco, WatchGuard, etc.)
• Possess a solid understanding of IP networking, mobile device support and proven assessment, design, planning

Why You'll Love Working With Us

Consistent Hours - Daytime schedule, Monday-Friday, no weekends

Positive Culture - Team-oriented, respectful, and supportive environment

Career Growth - We promote from within and invest in our people

Competitive Benefits , including:

• Health, Dental, and Vision
• 401(k) with Company Match
• Paid Time Off and Holidays

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.