Emergency Veterinary Assistant Shift Lead - Cambridge, MA

Veterinary Nursing Shift LeadsVeterinary nursing shift leads are the glue that holds each shift together—and the spark that keeps it moving. You own the rhythm and flow of each shift, making sure patients get top-tier care and every VEGgie has what they need to thrive. From team huddles and rounds to break coverage and on-the-floor coaching, you're the steady presence keeping things smooth, safe, and supported. You don't need to know every detail, but you do keep a big picture view—anticipating what's next and jumping in wherever needed. You lead with heart, hustle, and a belief that when your team is empowered, great care follows.What You'll DoKeep a clear pulse on patient status, team bandwidth, and shift-wide needsManage daily workflow and help the team pivot when the unexpected hitsEnsure shift roles are assigned and adapted as needed, with clarity and careJump in on the floor when help is needed—no task is too smallCoordinate breaks, assist with conflict resolution, and model calm under pressureLead shift transitions, team huddles, and start/end-of-day wrap-upsCommunicate clearly, direct questions appropriately, and elevate key issuesHelp the team turn downtime into learning time—or just a moment to breatheFlag incidents or notable events with a mindset of transparency and growthWork with hospital leadership on coverage, call-outs, and ongoing coachingWhat You NeedCredentialed Veterinary Technician (CVT, RVT, LVT, LVMT) or enrolled in the VEG Credentialing Support Program preferred1+ years of experience in a veterinary technician or assistant role; experience in emergency or specialty medicine preferred.Strong grasp of clinical workflow and team dynamicsConfidence in navigating floor operations while guiding others with empathyExcellent communication and conflict resolution skillsFlexibility and a willingness to step in wherever neededLeadership instincts, an ownership mindset, and a desire to grow professionallyBasic computer skills, comprehension of practice management software and electronic medical record keepingExcellent communicator when collaborating with pet parents and your teamFine motor skills for handling patients and medical equipmentAbility to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistanceMust be willing to work in a noisy environment with strong or unpleasant odorsAvailability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needsWork well in a fast-paced environment with people from all backgrounds and different personality typesWho You AreEmpathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectivesHave a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishmentsFeel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful resultsCurious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledgeHow We Invest In YouCompetitive compensation ($22-$54/hr), including base and 401K matchComprehensive health and wellness benefits that start on day one, including medical, dental, and vision coverage, QPR training, and access to free therapy or counselingDepending on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and successA BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.Clinical student loan repayment so you don't need to worry about your student debtPaid parental leave; up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of familiesFlexible work schedules to support your life outside of workGenerous employee referral program, so our awesome people can bring in more awesome peopleAnd the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungryDEIAt VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.