E-Commerce Associate

E-Commerce Associate

The E-Commerce Associate's role will support Goodwill's mission by generating revenue to help people overcome barriers to economic and personal independence through education, training, and job placement programs. The Associate will work in a fast-paced production and team-oriented environment and will be responsible for listing quality high-end products, taking quality photos of products to be used in listings and posting them on Shopgoodwill.com, our E-Commerce website. Duties will include accurately describing each item, posting pictures, and adhering to daily goals and quotas. Daily interaction with customers and co-workers will require the E-Commerce Associate to provide excellent customer service.

Essential functions include:

• Meets or exceeds minimum productivity standards and expectations/KPIs for assigned duties.
• Photographs quality, high-end donated items ensuring quality photos that include: sets/groupings, object design, identifiably markings, blemishes/wear and tear, and other product detail.
• Lists and prices product onto our E-Commerce platforms, ensuring accurate pricing, descriptions, attributes, and professional listening by checking spelling and using good grammar.
• Ensures all items are shelved accurately, in a safe and secure manner.
• Processes daily packing slips as needed.
• Identify and pull items for daily shipping utilizing an automated computer system.
• Accurately packages all items for shipping, ensuring correct boxes are made and available for use as needed.
• Accurately label packages to be shipped.
• Acts as front-line Associate for customers picking up their local orders.
• Ensures that customer questions and concerns are answered in a timely and effective manner, including helping customers navigate tracking websites as needed and following through on shipping carrier tracking as needed.
• Coordinates customer refunds as needed.
• Duties are completed accurately, safely, and timely to ensure that items are handled appropriately and not damaged throughout the E-Commerce process.
• Promotes and demonstrates positive teamwork and cooperation.
• Adapts and uses technology as it becomes available to operate efficiently. This includes but is not limited to process automation and platform updates and/or changes.
• Maintains a clean and organized work area to provide a safe and efficient workflow for employees and customers.
• Adheres to and implements Goodwill and department policies and procedures, the Employee Handbook, and safety standards.
• Cross-trains and works in other areas as assigned by any member of management.
• Perform all other duties as assigned.

Qualifications:

• High school diploma or equivalent preferred.
• One (1) year of retail, warehouse, and/or E-Commerce experience is preferred.
• Ability to use basic technologies to follow company standards. This may include but is not limited to Internet Search Engines, Microsoft Office Suite, and other software platforms.
• Able to identify and describe high-end merchandise, including but not limited to: antiques, collectibles, artwork, designer brand names, jewelry, etc. is preferred.
• Able to communicate effectively with customers, managers, supervisors, staff, and peers through verbal and electronic means.
• Able to effectively write and proofread item descriptions for clarity, spelling, and grammar.
• Able to withstand prolonged sitting/standing, reaching, and bending up to 8 hours per day.
• Must have the ability to use a dolly and pallet jack as required.
• Must be able to work a varied schedule which may include weekends, evenings, and holidays as needed with occasional overtime.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: View phone number on click.appcast.io or