Billing and Collections Specialist

Job Description

Job Description

IQ DATA INTERNATIONAL

Billing & Collections Specialist

Work From Home. Build a Career. Earn Uncapped Income.

100% Remote After 45-day In Office Training | Competitive hourly wage + UNCAPPED COMMISSIONS

Join a Company Built to Last

Looking for more than just another job?

Imagine starting your day from the comfort of your own home, working for an established industry leader, with the opportunity to earn $60,000-$75,000 in your first year, with the potential to earn well into the six figures as you grow and succeed in the role.

Join IQ Data International, a Renters Intelligence Group company — IQ Data is a market-leading collection agency and the largest in the industry specializing in property management receivables.

For more than 25 years, we've built our business around helping the largest and most respected property management companies in the industry effectively manage and resolve their outstanding resident receivables.

That history matters. You're joining an established an ethical industry leader with a proven track record, a strong client base, proven systems, and a business that continues to evolve and grow.

Our success is driven by our people — and we're looking for motivated individuals who want to build a career with a company that has a proven track record.

Remote Work Is Part of the Job

Once you successfully complete your 45-day training, you'll work 100% from home.

• No daily commute.
• No traffic.
• No late nights.
• No weekends.
• All equipment supplied by the business
• You are paid on YOUR performance, not the performance of others or a group

You'll have the flexibility of working remotely while still being part of a professional, collaborative, high-performance team.

You'll start your career with paid, in-person training at our Bothell office so we can give you the foundation, tools, and support needed to succeed.

Employees must reside within a 100-mile straight-line radius of our Bothell, WA office throughout their employment.

Office Location: 21222 30th Drive SE, Suite C2100, Bothell, WA 98021

Get Started With Paid Training

We want to set you up for success from Day 1.

You'll receive paid, in-person training. You'll learn the industry, our systems, negotiation techniques, compliance requirements, and the skills necessary to build a successful career in collections — while getting paid to learn.

After successfully completing training there are new employee bonus opportunities to help you hit the ground running.

Uncapped Earning Potential

This isn't a traditional hourly call-center position. You'll earn an hourly base wage PLUS uncapped commissions, allowing your performance to directly impact your income. Once again, you are paid on your performance, not the performance of others.

• $68,000–$135,000 was the average total pay range for agents in their 2 year of tenure
• $125,000–$300,000+ was the average total pay range for agents with 2+ years of tenure
• Our top performer, doing the same work as you, earned over $310,000 in 2025
• UNCAPPED commission potential

The better you perform, the more you can earn.

What You'll Do

You'll work directly with consumers to help them understand their accounts and identify appropriate resolution options.

• Contact consumers
• Review and investigate account information
• Listen to consumers and understand their individual circumstances
• Negotiate payment arrangements and other resolution options
• Handle challenging conversations with professionalism and confidence
• Use problem-solving and negotiation skills to overcome obstacles
• Work toward individual and team performance goals
• Accurately document interactions
• Follow applicable laws, regulations, and company policies
• Provide a professional, respectful, solutions-focused consumer experience but focused on client results

This isn't simply a call-center job. You'll have real conversations, solve problems, negotiate solutions, and work toward measurable results. You dictate your results; others will not dictate for you. If you succeed, we succeed.

We'll Teach You How to Succeed

No collections experience? No problem.

We provide comprehensive, paid training designed to give you the knowledge, skills, and confidence to succeed.

• Federal and state collection laws and regulations
• Our state-of-the-art technology and software
• Account investigation techniques
• Negotiation strategies
• Dispute resolution
• Consumer communication
• Compliance and industry best practices
• Proven techniques for achieving results

We'll even pay for you to take the American Collectors Association certification exam.

You don't need to know the business on Day 1. We'll teach you. What we need from you is the drive to learn, improve, and succeed.

A Culture Built Around Success

At IQ Data International, we believe successful teams are built around people who take ownership, think creatively, and look for solutions rather than excuses.

We foster a culture where people are encouraged to challenge themselves, learn from one another, celebrate success, and continuously look for better ways to serve consumers and achieve results.

• Solution-Oriented: You look for practical solutions and creative ways to move a conversation forward.
• Driven to Succeed: You set goals, stay focused, and take pride in achieving strong results.
• Resilient: You bounce back from setbacks, learn from challenges, and keep moving forward.
• Competitive: You challenge yourself to improve while supporting your teammates.
• Accountable: You take ownership of your results and look for ways to improve.
• Confident: You're comfortable leading conversations, overcoming objections, and asking consumers to take action.
• Persuasive: You listen, understand concerns, explain options, and guide conversations toward solutions.
• Empathetic: You recognize that every consumer has a different situation while remaining focused on resolution.
• Problem-Solver: You evaluate options and determine the best path forward.
• Coachability: You welcome feedback and continuously look for opportunities to improve.
• Team-Minded: You share ideas, support coworkers, and contribute to a high-performance environment.
• Professional Under Pressure: You remain calm, respectful, and solution-focused when conversations become challenging.

We Believe Success Is Contagious

When people are motivated to improve, share ideas, support one another, and focus on solutions, the entire team gets better.

We're looking for people who come to work ready to learn, compete, solve problems, and win.

Why Build Your Career With IQ Data International?

Market Leadership

We are the largest and market-leading collection agency specializing in Property Management receivables.

25+ Years of Stability

We've been successfully serving the industry for more than 25 years. Our history, experience, and established business provide a strong foundation for a long-term career. Our top tenured agent has been with us for 27+ years.

Industry-Leading Clients

We support many of the largest property management companies in the country, giving our employees the opportunity to work in an established and growing industry.

Remote Flexibility

Complete your training and then work 100% remotely from home.

Uncapped Earnings

Your performance can directly impact your income with our uncapped commission structure. Your performance, your pay.

Professional Development

Receive paid training, industry education, and the opportunity to earn an American Collectors Association certification.

Career Growth

Build valuable skills in negotiation, communication, problem-solving, and financial services that can open doors to future opportunities.

What We Offer

• Competitive hourly base pay
• UNCAPPED COMMISSIONS (see averages mentioned above)
• Medical and wellbeing benefits starting Day 1
• 401(K)
• Generous PTO and paid holidays
• 100% remote work after training...no commute!
• No late nights
• No weekends
• Strong work/life balance
• Paid professional training
• American Collectors Association certification opportunity
• Career advancement and growth opportunities
• The stability of joining a 25+ year industry leader

Requirements

• High school diploma or GED
• Strong verbal and written communication skills
• Comfortable speaking with people from a wide range of backgrounds
• Ability to negotiate, solve problems, and manage challenging conversations
• Ability to work independently and stay motivated in a remote environment
• Reliable internet connection for remote work: minimum download speed 15 Mbps and minimum upload speed 3 Mbps
• Background Check and Drug Screen required. We do NOT screen for Marijuana.

Test your connection at

Ready to Build Your Career From Home?

If you're looking for a career that combines remote flexibility, stability, professional development, and uncapped earning potential, this is an opportunity worth exploring.

Join the market leader in property management receivables.

Join a company with 25+ years of experience.

Join a team that believes in working hard, finding solutions, and winning together.

BRING YOUR ENERGY. BRING YOUR DETERMINATION. BRING YOUR DRIVE TO SUCCEED.

We'll provide the training, technology, support, and opportunity.

APPLY TODAY. YOUR NEXT CAREER COULD START HERE.

Equal Opportunity

IQ Data International is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.

Benefits:

• 401(k)
• Commuter assistance
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance
• Work from home

Work Location: Hybrid remote in Bothell, WA 98021