5+Yrs Voice and Data Communications Engineer(In Person interview )

Role Overview GoIntellects Inc. is hiring a 5+ year Voice and Data Communications Engineer for the DC Government OCFO technology team. This full‑time, on‑site position is based in Washington, DC. Job Description Client: DC Government Location: Washington, DC (Onsite – In person interview) Role: Voice and Data Communications Engineer Duties and Responsibilities Providing support to internal and remote users by installing, configuring, and upgrading OCFO telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio/Video conferencing, VoiP, SIP, analog lines, eFax, and mobile devices. Serving as the first point of contact for customers seeking Telecom related technical assistance over the phone or email. Monitoring and maintaining the OCFO Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO) using Remedy Portal ticketing system. Working with Telecommunications Partner (Aspect) on upgrades and patch management of voice products. Managing Helpdesk tickets of Telecom related issues using Zendesk. Configuring new hires user profiles for voicemail and display name changes on desk phones in a timely manner. Updating equipment inventory documentation of the telephony infrastructure and Voice network infrastructure. Maintaining Voice network cabling closets and cable location inventory. Performing technology refreshes, mobile device iOS updates in accordance with OCTO AirWatch policy. Documenting work activities into meaningful incidents or tasks in the Zendesk system. Performing all duties in accordance with OCFO policies and procedures. Maintaining inventories of all OCFO Telecom assets using the FCMS inventory and Verizon Portal to secure assets. Participating in the development of documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices. Participating in meetings as required and directed to ensure clear communication within IT Operations. Installing and moving assets as required according to OCFO IT Operation processes. Responsibilities Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks. Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards. Develops, operates, and maintains voice, wireless, video, and data communications systems. Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function. Qualifications 1-5 years of experience developing, operating and maintaining voice, wireless video, and data communications systems. 1-5 years of experience providing direction for communications activities related to large communication networks. Traoubleshooting daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data/voice ports. Proven experience with telecom system PBX/ACD/UIP. Proven experience in asset management in the areas of hardware and software. Good technical understanding of network, telecommunications, and mobile devices. Proven experience with Call Center Environment. Education Bachelor’s degree in IT or related field or equivalent experience. #J-18808-Ljbffr TryApplyNow