Network Technician II

Job Description

Job Description

Salary: $49,700.00 - $71,157.00

NetworkTechnician II

Job Description:

Are you agoal-oriented professional who thriveson helping people and providing superior customer service?Then this role might be perfect for you! This isa great opportunityto join Grid4 Communications and grow your career with us. We are looking for a highly motivatedNetworkTechnicianto joina great teamand have a real impact on the business!

The ideal candidateis acustomerchampion who brings a combination of technical acumen, problem solving skills, great judgement, and all-star collaborative ability to drive successful resolution of customer issues and measures success in the satisfaction of the customer.

Responsibilities:

• Monitor core network elements, network performance, and facilities for service issues and proactively address potential issues

• Perform remote troubleshooting whilealwaysmaintaininga positive and professional mannerin high-stress situations

• Take repair calls and provide status to customers on a regular basis

• Maintain workload through a queue detailing each ticket with notes of stepstakentest results and resolution

• Provide installation/configuration guidance and testing to customers and partners

• Act as first level of escalation for repairs and orders forCustomer Careand Service Delivery
  
• Provide remote support for Field Services teams

• Provide 24x7 on-call support as needed, including ability to work a flexible, off-hours schedule for planned/unplanned issues

• Make recommendations for process and procedure improvement

• Maintain schedule of network maintenance

• Be able to perform individually at or above expectations
  

Qualifications,skills,and knowledge:

• Abachelorsdegree inrelated field
  
• Previousexperience in IT, customer service, or other related fields

• 2+ years of voice and data troubleshooting experience

• Customer-first attitude

• CCNA, CCENT, or other Cisco certifications are preferred
  
• Cisco/AdtranRouter and Switch experience, VoIP experience preferred

• Intermediate understanding of telephony, IP, LAN/WAN technology concepts

• Strong analytical skills
  
• Innovative approach
  
• Get it done mentality
  

Whatwellbring to the table:

• Work-life balance
  
• Vibrant company culture and fun work environment our valuesdon'tsit on a shelf collecting dust, we use them in all we do
  
• Ability to make an impact your ideas and voice are important to us and are welcomed here
  
• Employee health is one of our top priorities! We offer great health benefits medical, dental, and vision
  
• Daysallocatedfor rest and relaxation including 15 PTOdays, 10paid holidays, bereavement, jury duty &
  military leave
  
• Offering you the best chance to prepare for the future 401(k) with a generous company match
  
• 
  Business casual dress code
  

Hereswhat a couple of team members have to say about Grid4:

I enjoy the people and the work-life balance New hire for HR

I like the open and friendly workenvironment,there is always an employee willing to help
New hire for Project Management

Salary range: $49,700.00-$71,157.00