Customer Support Specialist

Bilingual Customer Support Specialist - OvernightsPay from $30 to $35 per hour with significant growth and earning potential!Includes $4 Shift DifferentialCalifornia Branch4810 South Hellman Avenue, Ontario, CA 91762Fast, friendly and customer focused. As a Uline Overnight Bilingual Customer Support Specialist, youll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.Full-Time Hours: Friday - Tuesday, 9 PM to 5:30 AMTraining Hours - Days: Monday - Friday, 8:30 AM - 5 PM (approximately 6 - 7 months)Why Customer Service at Uline?Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.Make a Difference: Deliver legendary service by identifying effective solutions that support our customers business needs.Position ResponsibilitiesProcess customer orders, make product recommendations and handle account inquiries using world-class technology.Be a product and solutions expert! Well equip you to answer product, pricing and shipping questions quickly and confidently.Build business relationships with customers over phone, email and chat.Understand customer needs and recommend Uline's best solutions.Help customers navigate Uline's website and online ordering.Minimum RequirementsHigh school diploma or equivalent. Bachelor's degree preferred.Excellent problem-solving, listening and communication skills.Prior customer service experience is a plus, but if you are eager to learn, we will train you!Bilingual (English / Spanish) - fluent in both verbal and written forms.BenefitsComplete health insurance coverage and 401(k) with 6% employer match that starts day one!Multiple bonus programs.Paid holidays and generous paid time off.Tuition Assistance Program that covers professional continuing education.Employee PerksBest-in-class, clean, modern facilities.First-class fitness center and nearby walking path.About UlineUline, a family-owned company, is North Americas leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.EEO/AA Employer/Vet/Disabled#LI-JW2#LI-CA001(#IN-CACS)#ZR-CACS