Quality Assurance Manager

DSV – Global transport and logistics is a leading provider of global solutions within transport and logistics. Location: San Francisco, CA Division: Air & Sea US | Job Posting Title: Quality Assurance Manager | Time Type: Full Time Summary The Quality Assurance Manager is responsible for ensuring that DSV's transportation and logistics operations meet industry standards and customer requirements. This role implements quality assurance procedures, manages audits, and oversees compliance with regulations and standards. Duties and Responsibilities Develop, implement, and maintain quality assurance procedures for transportation and logistics operations. Monitor compliance with industry standards and customer requirements. Coordinate and manage internal and external audits. Develop and implement corrective actions to address non-conformances. Review and approve quality-related documentation, such as standard operating procedures and work instructions. Analyze data and implement improvements to processes and procedures. Train employees on quality assurance procedures and standards. Communicate with customers and regulatory agencies as necessary to ensure compliance. Develop and manage quality metrics and key performance indicators. Educational background / Work experience A bachelor's degree in a relevant field such as business, logistics, engineering, or quality management is typically required. A master's degree may be preferred. A minimum of 5–7 years of experience in quality assurance in the transportation and logistics industry is usually required. Experience managing audits and implementing corrective actions is preferred. Skills & Competencies Strong knowledge of quality assurance principles, practices, and methodologies. Excellent analytical and problem‑solving skills. Excellent communication and interpersonal skills. Strong organizational and project‑management skills. Knowledge of regulatory requirements and industry standards related to transportation and logistics. Supervisory Responsibilities The Quality Assurance Manager may supervise a team of quality assurance professionals. Preferred Qualifications Professional certification in quality assurance, such as Certified Quality Manager (CQM) or Certified Quality Auditor (CQA). Experience with ISO 9001 or other quality management systems. Experience with Lean Six Sigma methodologies. Language skills Fluent in English (oral and written). Computer Literacy Proficiency in Microsoft Office suite, as well as experience with quality management software or other relevant tools, is typically required. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. Compensation For this position, the expected base pay range is $70,304.00 – $93,000.00 annually. Actual compensation will be determined based on job‑related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. Benefits DSV offers a comprehensive benefits program designed to support the health and well‑being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (Fsas), health savings accounts (Hsas) (for eligible plans), and short‑ and long‑term disability coverage. Employees also have access to wellness resources, the Employee Assistance Program, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work‑life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. #J-18808-Ljbffr