Guest Experience Ambassador

Guest Experience Ambassador MGX NYC

Pay: $65,000-$66,500

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

The Receptionist serves as the front-of-house ambassador and first point of contact for MGX's New York office. This role is responsible for delivering a professional, polished, and hospitality-driven experience for all visitors, employees, and stakeholders while ensuring seamless reception operations and communication flow.

The ideal candidate will demonstrate a service-first mindset, strong attention to detail, and the ability to manage multiple priorities while upholding MGX's high standards of excellence and brand representation.

Essential Duties and Responsibilities:

• Greet and welcome all guests with genuine warmth, professionalism and efficiency ensuring they feel comfortable and well cared for
• Manage visitor access, registration, and badging in accordance with office protocols
• Operate and manage the switchboard, handling incoming calls and inquiries promptly and accurately
• Coordinate mail, courier services, and deliveries
• Maintain a clean, organized, and client-ready reception area at all times
• Serve as a central point of communication for front-of-house activities
• Support meeting logistics, visitor coordination, and day-to-day office operations
• Uphold MGX and Rapport brand standards through professional appearance, demeanor, and service delivery

Qualifications:

• 13 years of experience in reception, hospitality, or customer service roles
• Strong verbal and written communication skills
• Professional presentation with a polished and service-oriented demeanor
• Ability to multitask, prioritize, and remain composed in a fast-paced environment
• Strong organizational skills and attention to detail

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.