Flex Relief Dispatcher

Job Description

Job Description

Position Summary

The Relief Dispatcher supports PTG’s 24/7 transportation operation by managing scheduled Friday–

Sunday dispatch coverage and serving as the first designated resource for additional dispatch

coverage when employees call off, take PTO or vacation, or when vacancies and other staffing needs

arise. This is an on-site operational position, not a remote or split-shift role.

Essential Responsibilities

• Manage daily dispatch operations, driver check-ins, assignments, vehicle keys/paperwork, and

scheduled shuttle service in accordance with contract requirements and company policies.

• Respond to driver call-offs, late arrivals, open assignments, vehicle changes and service

disruptions; coordinate replacement operators and available equipment.

• Monitor incoming calls and communications; provide timely updates to drivers, supervisors,

maintenance and clients as appropriate.

• Maintain accurate dispatch reports, route changes, assignments, trip information and operational

records; support next-shift handoffs.

• Coordinate with Safety, Training, Maintenance and Operations leadership on incidents,

breakdowns and service concerns.

• Provide dispatch coverage across all PTG accounts and shifts as assigned, including relief for calloffs, PTO, vacations, vacancies and operational emergencies.

• Escalate safety, service and staffing issues promptly and comply with applicable driver-hours and

company safety requirements.

Schedule & Relief Expectations

• Regular base schedule: Friday, Saturday and Sunday, 7:00 AM–7:00 PM (36 hours weekly).

• Monday–Thursday are not regularly scheduled workdays, but the position includes assigned relief

coverage outside the base schedule when operationally required.

• Employees must be able to accept and report for assigned additional coverage in accordance with

PTG’s published call-in, notice, scheduling and overtime procedures. Reasonable advance notice

will be provided when practicable.

• Additional hours are not guaranteed; overtime must be approved and will be paid when required

by applicable law. This role is not represented as continuously on call on every scheduled day off.

• Weekends and holidays may be required based on the regular schedule and operational needs.

Qualifications

• High school diploma or equivalent required; transportation dispatch experience preferred (two

years preferred).

• Ability to prioritize competing calls and service disruptions in a fast-paced, 24/7 environment.

• Clear communication, sound judgment, customer service and accurate documentation skills.

• Comfort with computer-based scheduling, Microsoft Office and phone/dispatch systems.

• Reliable attendance and flexibility to cover assigned relief shifts; CDL preferred but not required.

Performance Expectations

Reliable base-shift attendance; timely response to coverage requests and assigned relief shifts;

accurate dispatch documentation; effective service recovery; professional communication; and

consistent coordination with Operations leadership