Supervisory Medical Support Assistant

Job TitleDutiesAssigns and evaluates the work of subordinate staff, resolves complex problems to ensure patient services are met, evaluates new products, equipment, and systems to make recommendations for improved operations, identifies educational or training needs, makes final decisions on selections, and evaluates performance and takes disciplinary action when necessary.Works collaboratively in an interdisciplinary coordinated care delivery model and performs all related dutiesSupports patient safety standards using the correct Veterans Affairs identification of all patientsAssures MSA staff explain the VA's mandate to collect insurance information to veterans, their families, and other eligible patientsAssures staff collects, scans, and updates health insurance information, serving a major role in the revenue processAssures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VAScreens/receives phone calls in a courteous and timely mannerDetermine the nature of requests and provide the information desired using privacy rules and established clinic processesTrains staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilitiesParticipates in the daily teamlet huddles and/or weekly team meetings where patient care planning and management occursEvaluates new products, equipment, and systems to make recommendations for improved clinic operationPerforms other duties as assignedTotal Rewards of a Allied Health ProfessionalWork Schedule: 11am - 7:30pmRecruitment/Relocation Incentives (Sign-on Bonus): Not AuthorizedTelework: Ad-hoc