Front Office Manager

Job Description

Job Description

The Hotel Front Desk Team Leader will have minimal supervision. This role is responsible for exercising independent judgment to manage the daily operations related to optimally operating the front desk. The ideal candidate understands, appreciates, and embraces our vision, mission, and values. You will act as a leader who is a self-starter and understands the position requires 24-hour availability. Compensation:

$17.50/hr

• Promoting and marketing the business.
• Training, mentoring, and supervising front desk staff.
• Walk/be present on the property, especially during shift changes, to ensure daily priorities are communicated, which will equip individuals and the team for success.
• Perform administrative duties in the office such as correcting/confirming timecards and following up on assigned brand or operational checklists and training.
• Inspect "back of house" areas to ensure brand and company standards are being met.

• High school diploma or GED required
• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of PMS Rooms Management, Microsoft Excel, Word, Outlook, and PowerPoint.
• Strong knowledge of general hotel industry practices and policies
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Focused on what matters: Relationships, Reputation, and Returns

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality.