Office Administrator

Job Description

Job Description

Office Administrator

Washington, D.C. 

ABOUT CHANGING PERCEPTIONS: 

At Changing Perceptions, we firmly believe that every individual deserves a second chance. Our organization provides direct services to all returning citizens, regardless of their circumstances. Our mission centers around ensuring the smooth reintegration and success of returning citizens in the Washington D.C. metropolitan area. We achieve this through hands-on and authentic mentoring, guidance, training, networking, and providing other essential support and referrals to needed services. We understand the importance of building a brighter future for returning citizens and their loved ones and are committed to providing the necessary resources and support to help them achieve their goals. With our expanded programmatic offerings and partnerships, we aim to make a meaningful impact in the lives of returning citizens and their families.

ABOUT THE ROLE:
The Office Administrator serves as the first point of contact for participants, prospective participants, community partners, donors, and visitors engaging with Changing Perceptions. Reporting to the Chief Operating Officer, this role is responsible for managing front desk operations, coordinating participant intake activities, supporting executive leadership, and ensuring a welcoming, organized, and efficient office environment. The Office Administrator plays a vital role in keeping the organization running smoothly by managing communications, coordinating enrollment activities, maintaining office systems, supporting participant engagement, and providing clerical assistance to leadership and program staff. This position requires exceptional customer service skills, professionalism, strong organizational abilities, and a commitment to the mission of supporting returning citizens.

WHAT YOU’LL DO: 

As the Office Administrator, you will:

Front Desk & Reception Management

• Serve as the primary point of contact for visitors, participants, prospective participants, vendors, and community partners.
• Answer and direct incoming phone calls, emails, text messages, and inquiries in a professional and timely manner.
• Greet guests and ensure a welcoming and positive experience for all individuals entering the office.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain visitor logs and support office security procedures.

Participant Intake & Enrollment Support

• Serve as the initial point of contact for individuals seeking services through Changing Perceptions.
• Respond to inquiries regarding program eligibility, services, enrollment requirements, and community resources.
• Conduct intake screenings and collect preliminary participant information.
• Assist prospective participants in completing required forms, documentation, and enrollment paperwork.
• Maintain accurate participant records and ensure all intake documentation is complete and organized.

Administrative & Clerical Support

• Provide administrative support to the Executive Director, Chief Operating Officer, and other leadership team members.
• Assist with scheduling appointments, meetings, and organizational events.
• Coordinate meeting logistics, including room reservations, technology setup, and refreshments as needed.
• Maintain electronic and physical filing systems to ensure accurate recordkeeping and document management.

Office Operations & Coordination

• Ensure the office remains organized, stocked, and operational by managing office supplies and inventory.
• Coordinate with vendors, building management, and service providers regarding office needs and maintenance requests.
• Monitor shared office calendars and assist with scheduling and logistical coordination.
• Assist in maintaining office procedures and operational systems that improve efficiency and effectiveness.

WHAT WE’RE LOOKING FOR:
Changing Perceptions  may be the right fit for you if: 

• You have 2–4 years of experience in an administrative, office management, intake coordination, customer service, or executive support role.
• You have experience working directly with clients, participants, customers, or community members.
• You possess exceptional customer service and interpersonal communication skills.
• You are comfortable engaging with individuals from diverse backgrounds and circumstances with empathy, professionalism, and respect.
• You have experience managing intake processes, scheduling, or participant-facing communications.
• You have strong organizational skills and can manage multiple priorities simultaneously.
• You are proficient in Microsoft Office Suite, Google Workspace, databases, and general office technology.
• You maintain professionalism and confidentiality when handling sensitive participant and organizational information.
• You are proactive, dependable, and able to work independently with minimal supervision.
• You are committed to supporting a mission-driven organization serving justice-impacted individuals.

WHAT YOU WILL GET: 

• A competitive salary of $50,000 per annum.
• Healthcare plans through Kaiser Permanente (up to 50% costs covered by employer)
• Vision & Dental Plans through Principal Financial (100% of costs covered by employer)
• Long-term Disability, Accidental Death and Dismemberment Insurance at $25,000 (100% of costs covered by employer)
• A supportive and collaborative work environment.
• A competitive hybrid work model with in-office days on Tuesday, Wednesday, and Thursday.

Changing Perceptions, Inc. does not make hiring decisions on the basis of race, color, creed, ethnicity, national origin, gender, gender identity, sexual orientation, socio-economic background, age, disability, veteran status, religion, political affiliation, or any other Changing Perceptions, Inc. is deeply committed to fostering an inclusive and equitable work environment. We uphold a policy of equal opportunity employment and ensure all hiring decisions are guided by our internal policies and principles of fairness. Our organization does not tolerate discrimination of any kind and makes employment decisions without regard to race, color, creed, ethnicity, national origin, gender, gender identity or expression, sexual orientation, socio-economic background, age, physical or mental disability, veteran or military status, religion, political affiliation, marital or familial status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

We value the diverse perspectives and experiences that each individual brings to our team, as they are essential to achieving our mission. Changing Perceptions is dedicated to creating a workplace where all individuals feel respected, empowered, and supported in their professional growth. protected by state, federal, or local law.